Lsa Restauradores By Numa

If I compare it with my previous Numa experiences, this stay deserves 2/5. It certainly wasn't up to the usual Numa quality. Cons: 1) There was no option for early check-in or a luggage room where I could leave my bags. 2) The noise from the neighboring room could be heard completely inside my room. 3) The complimentary treats were disappointing; there was a filter coffee machine but no coffee provided. In my previous Numa stays, there was always an espresso machine with a few coffee capsules. Pros: 1) The sheets were changed and the trash was taken out every day. 2) I liked the interior design, it was very nice (except for the poor sound insulation of the walls).

I booked two apartments at LSA Restauradores by Numa expecting both to be located in the same building. When we arrived, we were informed that one of the apartments was actually in another building across the street. This information was never communicated during the booking process. The whole point of booking two apartments in the same property was for our group to stay together. What made the experience worse was the way the complaint was handled. When I contacted their support team, they simply said there was no alternative solution and made no effort to resolve the issue or offer compensation. This lack of transparency and poor customer service is very disappointing. I would not recommend this property if you expect clear information and proper customer support.

Absolutely ridiculous customer service!! Do not book with them. They scam you. I booked on booking.com and had to cancel due to a family emergency but they said that I was not in the cancellation window (which I was - 30 days prior to arrival) and because I had prepaid, they did not refund me. Even without cancellation period, a business should treat customers with empathy and offer some alternatives. I would have loved a credit to be used later or something similar, but to say nothing can be done in such a situation just creates a negative experience.

Don't rent!!! The pre-checkin we did on the Internet didn't work. We had to do it on the machine at the entrance which took more time. There is only a phone in the entrance if you need help. The apartment was ok... The walls not cleans. The refrigerator was freezing our food and we add friends with us in the rooms. After 2 nights, we found two bed bugs on the curtains (nothing on the mattress). We asked for help with the phone down stairs. They sent someone the next morning. He just took one bug and told us to send an email to the company. We asked to cancel our last night and be reimbursed for it. They did, but they didn't offered no discounts or anything else... As for the surrounding area, the park and street next to it is full of homeless at night... It doesn't feel secure!