Lis Apartments

My family has a very negative experience with Lis Apartments. The place was fine and the location was Ok, but the service was bad. The check in process was over not great and the check out was worse. Check out was at 11. At 10:45 we were leaving and a women knocked on our door and rudely told us to leave ( the time was 10:50 so we still had 10 minutes) overall I do not recommend.

Extremely disappointing and unprofessional! Very disappointing stay. I paid the whole stay in advance and had to change accommodations on day two. The apartment is on a steep street, far from the center, and on the second floor with no elevator. The stairs are narrow and steep. There was no air conditioning in the bedroom during 30° heat, and I woke up to loud roof construction noise. Communication was poor and only through WhatsApp. I had to insist for a call, and the person in charge told me they couldn’t help. Instead of offering solutions, they blamed me and said I should have checked if the place was suitable. The owner refused to speak with me. They first offered a half refund, then after I posted my honest experience on Google, they reversed it and said they couldn’t refund because they hadn’t been paid by Booking yet. I lost money and time having to book a hotel to salvage the rest of my trip. I could not stay in these conditions. I don’t recommend this property or its management.

The apartment was ok: fairly clean and comfortable. The kitchen was well equipped. There was also a washing machine. However, the room had two single mattresses which came apart during the night and there were no duvet covers on the duvets which doesn’t seem very hygienic. We found the area ok, but it’s a bit rundown and there was a lot of garbage spilling on the street leading to the apartment.

Lovely, clean and comfy apartment, not far from downtown (15-20 min walk). Also you have the metro station, restaurants, supermarket only 5 min walk from the apartment. Helpful and kind staff. We were very satisfied with our staying.