Figueira By The Beautique Hotels

An outstanding hotel in the heart of Lisbon! The location is perfect, with all the main attractions, restaurants, and shopping areas just a short walk away. The spa deserves special recognition. The massage was one of the best I’ve ever had—truly professional, deeply relaxing, and delivered with exceptional care. Breakfast was another highlight. The restaurant staff made every morning feel special. Their warmth, kindness, and genuine hospitality created an atmosphere that felt more like being with family than staying at a hotel. Most of all, I would like to thank the Front Desk team. They are the true stars of this hotel. Every interaction was professional, efficient, and incredibly welcoming. They anticipated every need, handled every request with ease, and made me feel genuinely cared for throughout my stay. Their level of competence, attention to detail, and sincere hospitality is exceptional. Thank you to the entire team for making my stay so memorable. I look forward to returning and highly recommend this hotel to anyone visiting Lisbon.

The only thing really worth mentioning about this hotel is its location, which is convenient and close to everything. The rooms are quite dark, and the soundproofing is extremely poor. Even with the windows closed, you can clearly hear all the noise coming from the street. I would strongly recommend bringing earplugs if you want a good night's sleep. The bathroom was also disappointing. The shower was very small, and the toilet seat was broken. As for the staff, when we arrived on Wednesday afternoon, we felt that the welcome was far below what one would expect from a 4-star hotel. We received no information about the city, recommendations on places to visit, or even a brief introduction to the area around the hotel. The receptionist simply gave us the room number, explained the elevator, the city tax, and the check-out time. Later, we returned to the reception desk to ask for some recommendations. The receptionist was on the phone, which is perfectly understandable, but although I waited patiently, she did not even acknowledge my presence or say, “One moment, please.” She simply continued her conversation as if I were not there. I would also like to mention a few jokes made by a member of the bar staff that I found inappropriate. Unless there is a certain level of familiarity with the guest, such comments are unnecessary and unprofessional. Overall, the stay was acceptable, but there is significant room for improvement, especially for a hotel that claims to be 4-star. On a positive note, I would like to highlight the kindness and professionalism of the receptionist who assisted us during check-out on Saturday morning. Her attitude was completely different from the one we experienced upon arrival.

This hotel wasn’t our greatest experience for our first visit to Lisbon. Our AC never worked for the first 3 days we were there, we had to move rooms with a baby twice. The maintenance staff doesn’t speak English so it was very difficult to explain the issue to them, they would just tell us not working, bring us a portable air conditioner and leave which left us in the same position all over again. However, I will say Bruno and Liris were exceptional, they went above and beyond to not only help us but our baby. Sydney was also amazing at the restaurant such a nice person. Management was terrible because after all our struggles with this hotel and having to spend time in the emergency room with our baby, Miguel was only able to offer us a free dinner at the restaurant Figu which was mind blowing and simply unprofessional. We purchased our own dinners at the restaurant ourselves but Miguel offers us a free dinner to compensate for not having AC in 2 separate rooms for 3 out of the 5 days we stayed at this hotel, someone should teach Miguel some Customer Service and Management Skills. At the end Isabel was able to help us and compensated us which we greatly appreciate it. We appreciate you Bruno, Liris, Sydney and Isabel. Thank you for being professional and understanding.

Stayed here for my 40th Birthday and its was fantastic. I was left a cake and lovely birthday message x 7 guests and all our rooms were cleaned perfectly. The front of house team were so friendly , professional ,accommodating and welcoming. The day of check out i was suffering with food poisoning from a restaurant we went the night before. The front of house time kindly let me stay in a room till 2 o'clock . Much appreciated and so thankful. You have such a great front of house team!! When i come back to Lisbon ill be staying again here!!! Highly recommend x