Luxury Hotel Inkari

AVOID AT ALL COSTS!!!! We booked a room at this hotel for one night. Upon entering the room, we immediately noticed that all the furnishings were damaged and DIRTY. We walked around in just our socks for only two minutes, and the soles of our feet were covered in dust. The bathroom was old and dirty, and the bathtub was YELLOW. It was impossible for us to stay any longer. We contacted Booking immediately to request a refund, but since we had paid the hotel directly rather than through the site, we had to file the claim at the hotel reception. After we informed the front desk, they tried to charge us half the room rate, 35 $ claiming we had stayed for an hour and used the bar of soap. We were still on the line with Booking, and the receptionist, with whom we had been speaking English the whole time pretended not to speak English anymore once Booking was on the call. Both receptionists were incredibly ARROGANT and couldn't care less about the situation; they are SCAMMERS. We eventually received a full refund because we were on the line with Booking; without customer service involved, we would have been ripped off. As we were leaving, the valet mocked us. AVOID THIS PLACE NEVER SET FOOT THERE.

Nothing about this place is luxury. Rooms are very old. The staff doesn’t speak English. The restaurant is very limited. No vegan options at all! Not even non dairy milk. Service is slow. Did not feel like I got my money’s worth. Will not come back.

Very disappointed in this hotel . Not sure luxury should be in the title . No complimentary water , bathroom grubby and in need of update . Water did not drain away also . No kettle in the room nor any other ‘extra’ items which I would expect from the title of the hotel . Also asked for a twin room but had to argue this with the receptionist who eventually moved us

This hotel has good potentials, but too much marble. Needs some restyling and refurbishing. The sauna was cold, but the wet sauna was very good.