Ibis Styles Lima San Isidro

Very nice hotel with friendly staff, comfy beds, and great prices when booked directly with Accor. No response to pre-check in communication, and front desk often understaffed. No in-room beverage facilities or water but these are offered in the lobby. They kindly stored my suitcase for 3 nights between two short stays.

Love the hotel, I always come back when looking for alternatives to spend a low weekend with my partner. The only suggestion I always make is that the TVs aren't pairing up with Apple devices, so if I want to screenshare to play my streaming services series or movies, I can't. In other Ibis hotels and even among other Accor hotels too, their TVs either are pairing up or have the streaming apps already installed. That's all it takes to level up the whole experience. Loyal guests would be delighted to see this improvement in the hotel — take it for granted!

The hotel has a good location and beautifully furnished, but my stay was very disappointing. None of the reception staff spoke English, which made communication unnecessarily difficult. We were assigned a room without heating (only cold air conditioning) – unacceptable in the middle of winter. To make matters worse, my partner was sick with food poisoning and shivering from the cold. When I asked for help, the first response was simply “use more blankets.” Only after insisting were we moved to another room with proper heating. When receptionist Erick asked his colleague Claudia which room we had been given, she answered “414” with an expression that subtly implied it was “the cold room.” It felt as if the worst rooms are intentionally given to guests staying only one night, assuming they won’t complain. The handling of late check-out was equally unprofessional: first I was told to ask the following morning, then that there would be an extra fee, and finally it was granted free of charge. This is unacceptable given that I am an Accor Silver Member, where late check-out is supposed to be a benefit. The inconsistency and lack of awareness of loyalty privileges show poor training and organization. One positive note: the breakfast was good and satisfying. Overall, a very disappointing stay.

The service at the reception is very helpful for first time tourists but the hotel itself is outcentered in a big city like Lima. The rooms are not 4 stars as they miss some basic toilet equipments and water in the rooms.