Diamant Les Bains Residence Hoteliere

Excellent

We had a warm welcome by the young lady in the reception, but was assigned a room in the basement where we had to go through the laundry machines and a lot of stuff in the hallway. The room was placed so that everyone that walked by could see in and we did not feel safe to leave things in our fridge outside since anyone could walk in. There were bugs and mosquitoes in the room and the water in the shower flooded the bathroom. We asked if it was possible to get another room, but this was not possible on the first night. The next afternoon we got to switch to a room on the first floor that was facing the pool. This room was much better, but yet the kitchen sink was blocked so the water could not go out. There was a huge difference in the service mindset between the two woman manning the reception. The hotel is located next to the ocean, but unfortunately the hotel villas block the view from both the pool and the restaurant. Also the fence facing the ocean has collapsed and looks quite rough. In conclusion this hotel does not feel like a four star establishment and has seen better days.

This should be a one-star hotel. I have never been in a 4 star hotel and found bugs and mosquitos in the room. In fact, we found a crab 🦀 in our room. They gave us a room in the basement. The humidity was super high once I got out of the elevator. When I spoke with the receipt, she said crabs are not mean 😏. She gave us mosquito killer and a broom to help myself.

Great place to stay, staff are adorable and the restaurant is delicious