Roygent Parks Hai Phong

All staff are excellent, very professional and with great attention to detail.

Very poor experience staying here, I paid alot of money to enjoy my holidays and going to the gym peacefully the staffs lack flexibility and just want to kick me out of the gym. You guys run hospitality service not free charity

I stayed at Hotel Nikko and had a very unpleasant experience at the women’s sauna. While I was inside without any clothes, the door was opened. At first, I did not know if someone had opened it or if it opened by itself, but later I found out that a male staff member on night duty checks the women’s sauna every hour. The hotel explained that it was because of the holiday and that there were no female staff available, but this is only the hotel’s internal issue, not something guests should accept. Having a male staff open the door of the women’s sauna, regardless of whether he entered or not, is a serious violation of privacy and made me feel extremely uncomfortable and unsafe. I requested CCTV verification, an official explanation from the manager, and appropriate compensation. This is unacceptable for a hotel of this level, and I hope the management will take responsibility and ensure such incidents never happen again.

Had a wonderful experience here in this lovely hotel. The customer service was excellent and as good as anyone could ask for, especially Ms. THAO Hoàng, the customer service representative at the front desk went above and beyond to ensure my stay and experience was extraordinary. The hotel is in excellent condition with a huge outdoor pool, as well as a Japanese style bath and gym. Plus, several restaurants attached to the property Would definitely stay here again.