One&only Nyungwe House

We had an absolutely appalling situation during our stay. We checked in and my mom fell hard almost straight away in her room, the floor was so slippery on the room, like I have never ever seen before. She injured her ankle badly and also has scratches, I called for reception to ask if they have doctor or someone or take a look and if they have smth to disinfect the quite deep scratches. Some time after someone comes and behaves like a doctor, and then he puts a really hot towel on the ankle and starts doing super painful massage. Which pretty sure it made the whole thing even worse. This person turned out to be a housekeeper. Why on earth housekeeper did that i will never know. Some time after that a physician came and was shocked that hot and not cold was put on the injury. And we were so shocked of the whole situation that we did not stop him. Again thought it is someone who knew what he was doing. After that I fell as well, because the floor was just a freaking skate ring if you are barefoot or in socks. The manager’s response was that they suggest that people wear rubber slippers all the time. Firstly we were not told that, secondly, what kind of hotel room is that. And if you forgot and walk up at night, could have been injured even more seriously. The hotel did pay the handlers to take my mother to see the chimps, but those 200 dollars absolutely did not cover all the pain and stress. And when we came back from the chimps soaking wet they were waiting but with no buggy to take my mom to the room, she could barely walk. Waited and waited and then had to walk after all through pain. Like they could not even do that. Apart from this horrendous situation, the room was quite small compared to other hotels in Rwanda, the territory was nice but the service was also quite poor even though there were just a few people staying in the hotel.

A truly beautiful, unique, and special experience. From the incredible staff, to the awesome wildlife right on the property, we loved every moment of our time here. Set right next to Nyungwe national park, you are truly right at the entry point into one of the oldest forests on earth. Chimp trekking was amazing, as was colobus monkey trekking. For anyone thinking about going, you will not regret making the trip here. I hope we can come back to see this property again. Murakoze Cyane!

Excellent service and outstanding staff. We travel to many places around the world and have stayed at numerous hotels within the same price range, but One&Only Nyungwe House truly stands at the very top in terms of both service quality and hospitality. The location of the lodge is simply unique and breathtaking. We would love to return again — it was an unforgettable experience. A heartfelt thank you to the entire hotel team for their kindness and exceptional service.

A Magical Stay at One&Only Nyungwe House Our stay at One&Only Nyungwe House was truly a dream! From the moment we arrived, we were welcomed with warm hospitality and breathtaking views. The Canopy Treehouse was pure magic, with a fireplace, luxurious bathtub, and a balcony overlooking the forest—where playful colobus monkeys kept us entertained. Every meal was Michelin-worthy, with Chef Battista and One&Only amazing Bosco ensuring a personalized dining experience. The activities were incredible—hiking, tea tasting, canopy walks, and even spear throwing! The Fire Ritual spa treatment was a must-try, and the heated pool surrounded by nature was pure bliss. Our anniversary was made extra special with surprise celebrations, and when it was time to leave… we simply couldn’t! The team, especially Micheline, Bob, Max, and Christian, made extending our stay effortless. This wasn’t just a hotel—it was a once-in-a-lifetime experience. If you’re considering visiting, don’t hesitate. And one last tip: lock your balcony door—the sweet monkeys are sneakier than they look!