Hotel Vinci Sirmione

Here's my reply to the hotel: It's pretty clear you guys don't even realize your own problems. Seriously, accusing us of honking nonstop and yelling at the bus driver? Where's your proof? Got any footage? When we first arrived, the bus was already blocking the entrance and we had to drive off and circle back. We only gave a quick honk, the bus driver was the only one shouting. Okay, you call this room "G floor" but the lighting and location are basically basement level. And claiming I left a random Google review after a week? Ask Google - I posted it ages ago. BTW, you even got my last name wrong. Heads up everyone: if you want a nice, comfortable vacation with family or friends, skip this place. They clearly only care about big tour groups that bring in more money. -------- It was a very bad experience. It can be said to be the worst hotel during our stay in northern Italy, and it's still a four-star hotel. We drove here and were blocked at the entrance of the parking lot by a tourist bus for over 10minutes. There was only a tour group of about 5or6 people getting off the bus very slowly. The bus driver was extremely rude. We smiled and politely asked him to let us pass, but he was very impatient and refused, and continued to block the entrance. When he left, he deliberately reversed the car to try to force us back. The hotel staff saw this but did nothing. It was obvious that they were fully devoted to serving the tour group. Of course, no one helped us carry our luggage (but someone was serving the tour group). then we waited at the front desk for another 5minutes. The previous guest was still leisurely making a phone call at the front desk, and the hotel staff, with a blank expression, told us to wait. Then he continued to process our check-in with the same blank expression. then we were informed that there was only the last room available, which was just like a basement, dark, with no view, and the terrace faced the opposite house, overgrown with weeds and full of bugs, impossible to keep the door open for long. Surprisingly, the staff didn't feel sorry for this at all and said matter-of-factly, "Yes, it's the last room and can't be changed." It was really great. We spent the money of a 4-star hotel, about 220 euros, but got a 0-star experience, service and room.