Wieliczka Salt Mine Guided Tour From Krakow

Excellent reliable trip . Great driver. Reliable would strongly recommend using this company. Perfect

Please let travelers know BEFORE signing up, the activity requirements (>400 stairs down). It was not until receiving the prep information that this was understood. Guide was very understanding and supportive. Well worth it!

Everything was as advertised. Logistics were executed flawlessly. The experience at the mine was enjoyable and educational. Definitely recommend.

A very well organised trip, even though there are around 800 steps to go down, it is well worth it, what an experience, one trip not to be missed.

Wonderful trip to the Salt Mine. Our driver was on time and very helpful. Highly recommend this company for a tour.

We went as a group of 6 and booked online directly with the mine, getting there by a pre booked taxi. A couple of our group although mobile knew they would have a problem with the 800 steps at the begining of the tour, we therefore needed to use the lift which we could only book once we got to the mine. There is no mention of the lift on the website. We were charged £468pzl (£93.41 at today's conversion rate). £15.56 each for a 2minute lift down to the start of the tour! The tour guide spoke very quietly and rushed through the tour. I appreciate that the guide is on a tight schedule, but we weren't given enough time anywhere, other than when we stopped in the area with the gift shop! This was my second visit to the mine, the first being around 10 years ago and I'm sorry to say it appears they now concentrate on the money they can get from the visitors and have forgotten about customer experience in the process. A real shame as the mine is a must see when visiting Krakow.

Our driver wasn't talkative, so thankfully it was a short van ride to/from. However, our guide AT the mines was amazing. She explained everything great and easily answered all our questions. The tour is quite a bit of walking, which we were totally OK with, but some in our group did not seem prepared for that. The mines and their history are very cool, and I would definitely recommend this tour, especially on a rainy or cold day.

There were a lot of people there and at times we were all huddled up or being pushed on by the tour guide behind us However the mine was good fun and the tour guide spoke very clear english and made it interesting

Exactly as promised. Quick pickup and great communication. Our driver was very helpful.I would use again. Thanks!

We had the most fantastic tour with a very knowledgeable tour guide. The salt mine is a MUST if you visit Kraków.

After first experienced a great trip organised by 'Hello Cracow' to Auschwitz, yet another very well organised trip to the salt-mine with again very nice and professional people. Very impressive to walk the many stairs (down) and observe all the 'things to see' while being deep underground in the mine and meanwhile hearing all the great information on the history of the mine and its people. I was here before for a 'business event' but only visited one room or so, this trip was 100x better.

The Cathedral in the bottom and all the stairs buildt all the way down. The guide was very impressive

Amazing place well worth a visit. The guide was very informative and interesting. We had a good time.

This is a great tour to learn about the salt mines and their history, and to see the main chapel with beautiful salt sculptures and carvings. Our tour guide, Gosia, was outstanding and made the whole experience really enjoyable.

Lovely friendly and informative driver ! Great tour, great tour guide ! Had a great time! Would recommend !

The tour company contacted us the evening before to communicate pick up time & we were told we would be back at 3pm. Our flight home was the same day & we had to leave for the airport at 5.30pm & had plans to do other stuff before we left. When the driver picked us up & brought us there, we were told that we were supposed to be doing our tour at 11.30am, but we had to actually wait until 1pm to do it. It was a two hour tour, which meant it was only finishing at 3pm. There are big queues for the lift back up to the main entrance & it takes some time to get there. Because of this; it was 5pm when we got back to the city centre. It messed up our other plans before heading to the airport. The tour itself, was cool to see the chapel made from salt, but apart from that, I didn’t think it was anything special or even that interesting.

Peter the driver was great, very friendly and flexible. The Salt Mines were fantastic, a must see at least once in your life, the guide Jac was really informative and kept the group engaged and moving.

The salt mine exceeded expectations. Amazing skills! Andrew, our driver, was very helpful getting us the tickets & waiting for us exactly at the spot where the tour ended. He was a very polite & efficient young man.

A must to visit...totally unbelievable what was achieved many years ago..pre technology and not a degree in sight,just skill past down

Stunning in every respect, amazing to see the statues and the stunning natural caverns. It’s a very long walk and an equally long walk to get out again.

We made our own way to the Salt Mine and would recommend, we got the train from Krakow as it’s a direct line and the mine is the final stop so it’s very easy and cheap too. The Salt Mine was amazing but be prepared to do a lot of walking! Our guide was very friendly, informative and had a great sense of humour. The chapel was especially beautiful, and to think that the tourist route only shows you 1% of the mine is a crazy thought! Not too much range at the restaurant but can’t go wrong with nuggets and fries 😂

I can only re-iterate what many reviewers have written...lots of walking and would not recommend if you have mobility issues or are claustrophobic. The female guide I think named Patricia did a sterling job showcasing the Salt mines, amazing place which to my ignorance I was unaware of until we booked our trip to Krakow. The church was spectacular incredible to think the miners did this all by hand, so take time to appreciate it all. I'm pleased we did this trip and Auschwitz on two separate days as I can't understand how you could possibly see everything in one day and the Auschwitz-Birkenau tour should never be rushed. The transport from our hotel was straightforward and only took 30 mins.

This is certainly a unique experience but not one for people with mobility issues or who simply don’t like walking too much! From the several hundred steps down to the first level to the 3+ hours of walking afterwards it’s a fair workout… I was just thankful for the elevators at the end lol. In between those there was a lot of caves and a lot of salt so it really does do what it says on the can. Some areas are quite breathtaking to be honest though I must admit it’s not a trip I’d do twice. It’s also possible that this could be done cheaper just through local buses and buying admission tickets on-site.

A fantastic experience but the transport logistics could have been better. We were told a pickup location and time, twenty mins later still no sign of the transport. Rang up the number and it turns out the coach was waiting on a completely different street. No communication about this. That said, the actual salt mines were incredible. We had a fantastic tour guide and it was fascinating. A LOT of steps in quite a confined space to get into the mine, so perhaps wouldn’t recommend for people who are claustrophobic.

We were collected exactly on time and driven to the Salt Mines by our driver. He drove well and the car was very clean and comfortable. He then explained to us what to do and gave us our tickets. We had a fantastic time and the Salt Mines are fascinating and very interesting to feel that you are so far below the ground. Our English speaking guide was excellent. The driver was waiting at the agreed meeting place and we were taken back to our hotel. It was wonderfully easy and can thoroughly recommend the 3-4 hours it takes.

Go by yourself to save money as it s located in far Krakow's suburbs. You have bus lines but not very easy in Wieliczka city to find out your way. The mine itself is astonishing and huge ... No worth if you are not able to walk long ways, go down 1000 steps by foot. Many rooms to see, good guide, the end is a bit too marketing organized you must pass by shops and restaurant to find the meeting point for lift then a guide take you about 20 minutes walk to reach the elevator .

This is the worst experience i have had with a guided tour and will not be using cracow tours again, nor would i recommend them to anyone. Tour was meant to collect me at 8am at my hotel, 8.30 there was no sign of the collection. called the office and after considerable difficulty managed to get in contact with operator who advised the tour had been cancelled but they neglected to inform me. was rebooked on to another tour with a collection point a mile away. just managed to get to collection point in time, only to find the driver was not informed of the change to the booking, subsequently he refused to let my family onboard. After 30 mins trying to explain the situation with the driver and numerous calls with the tour operator we finally were allowed on the coach. throughout the ordeal and during the tour the driver was not only extremely rude to me, but also fellow travellors. The salt mines were amazing and i am glad i got to see them, but cracow tours ruined the entire experience and i will not use them again

Great experience, needs to be seen to be believed. Tremendous engineering and craftsmen skills. Definitely worth a visit

The driver was on time (he was actually early) and he informed the hotel that he was ready to go. He picked every one up and then took us to the Salt Mine. He took us to the mine and gave us the tickets and instructions on what to do. And the results were that what he told us happened. The driver waited for all of us to get back to the van and then he dropped us at our hotel. It was just as advertised. I would highly recommend this company to take the Salt Mine Tour.

Very interesting tour to see how salt is mined. The guide was very informative, and the tour route showed great detail for the mine. This was an interesting tour with a great guide.

A great experience. Keep in mind it involves a lot of walking. We took the English tour and it was great, both informative and interactive. It started with a quick history of the place and each chamber had its own interesting story named with different important characters at that time. The chapel incredible. It took around 2 hours and it was only 1% of the mine Loved how easy to book the tickets online ( they have special prices for students, kids and elderly). There is also a shop where they sell souvenirs, organic body care products and also of course salt. A beautiful place and highly recommended.

We were amazed by the beautiful carvings created the talent the whole experience was fabulous and the walkways and steps easily accessible. Our tour guide was very experienced and very knowledgeable.

Horrible your a real waste of time - you could not understand one word that the guide said. The tour seemed endless- most of the time you were just walking through old mine shafts. Very claustrophobic even for someone who is not claustrophobic!!

Could I give one more star, this trip is worth it. Fun guide and beautiful place with great stories.

It was a great experience overall. The only thing that wasn’t too great was that the operator of the tours did not pick us up from our hotel. They had a list of hotels that they were willing to pick us up from. Either way, it wasn’t too bad because the hotel we had to meet at wasn’t too far. When you get to Wieliczka, be prepared to walk a ton! You will end up walking down 800 stairs and, if you’re not kind of athletic already, your legs will be shaking pretty heavily by the time you get to the bottom, and they might be sore the next day. The mine itself was breathtaking and the tour guide was very informative.

The salt mine is exquisite and worth the walking down all those stairs. It was amazing. The drivers did a good job and the guide we had at the mine was very knowledgeable.

Brilliant tour would highly recommend- the tour is not recommended for people with mobility issues and you must be prepared for a long walk including lots of steps

Very nice and informative tour of the mine. Very friendly tour guide. Pickup available from certain hotel.

Really enjoyed this experience, such an expansive and interesting mine. The fresh air is great for soothing respiratory conditions such as asthma. There’s even a surprise in the middle! This was complimented by the humour and knowledge of our guide Simon. Overall really enjoyable journey through the history of the salt mine!

it was very organized. the tour guide and energetic and fun. she kept the group entertained for 2 hours. definitely worth the trip.

This tour was great. The salt mine was amazing to see and we really enjoyed learning about it and seeing it.

Pickup was on time and was by car instead of bus due to current covid restrictions and low number of visitors. Our driver was Jack and during the 30 minute drive to the Salt Mines, he shared information about Krakow and the mines. He was a breath of fresh air, informative, knowledgeable and he really enhanced our trip. Fabulous guide. Entry to the salt mines was smooth after hand sanitation and temperature check and Jack had the tickets organised. Trip inside the mine lasted around 2 hours, a few unexpected sights inside, worth the visit. Lots of walking and lots of stairs going down so need to be relatively mobile. Not claustrophobic in any way, some low ceiling heights but not an issue unless very tall and walkways were wide. Amazingly we could still access 4G on our phones despite being so far underground. Cafe and gift shop underground and also gift shop on surface level at exit point. Cash machine and toilet facilities on entry and more toilet facilities at 2 points underground. Driver Jack was waiting for us on exit as promised. Would definitely recommend as half day trip out of the city. Picked up at 8.30 and back in Krakow for 1.00pm.

The pick up transfer was on time, the driver was amazing, he told us all about the history of the mines on the journey his knowledge was incredible. We got there 45 minutes early so he decided to give us his own tour of the town which was fantastic. The.mine itself is incredible & jaw dropping at times, the guide was knowledgeable & her English good. Well recommended tour

This is definitely one the best attractions I have ever visited. Tour guide was excellent and the the mine is beautiful - a real must if you travel to Kraków.

This tour is well organised and interesting. It’s nice to be snow to walk through the mine and to imagine what the conditions the actual miners worked in. Our tour guide was a little direct at times to to the point I felt like I was on a school trip. What made out tour more interesting was the facts given to us by our driver Jacek, he was very informative but delivered his facts in a friendly manner.

Very good. Very informative guide. Enjoyed every minute of it. Great value for money. Pick up and return on time.

The Tour in the mine was brilliant 😊 The transfer Was not so good. It Was a very small car and there Was not enough space for 6 grown-ups.

We booked for this tour but the morning on making on way to the meeting point we got lost so we rang them to let them know and they said the bus had left without us! We then offered to get a taxi to the salt mines to meet the guide and group and we were also told this would not be possible!!!! So we lost our money that we had paid Viatour!!!! We also had to pay for a taxi to the salt mines and purchase 2 more tickets and then pay for a taxi home!!!! So not impressed at all Also I am not sure why you are asking me for a review as you didn’t take us!!!!!!

Picked up on time , nice comfortable bus , good guide, everything explained about the trip, Great trip in all , salt mine was absolutely amazing, highly recommended