Oskar Schindler’s Factory Museum Tour With Guide Option

This is a wonderful museum, well worth the visit. We had booked a guide Natalia who was excellent but it did feel a bit rushed with no time to read all the information boards. Initially we thought the booking included the museum entrance but subsequent messages from Natalia made it clear that tickets still needed to be bought on the day for timed entry. The initial information from Viator IS definitely misleading and needs to be corrected. It is not fair on the guides to have to field complaints and make explanations for Viator’s failings.

The museum provided really interesting, and really relevant information about the Nazi atrocities in Krakow and how Poles survived, or often didn't survive, this period. However, given the building we were in, we were expecting far more about Schindler himself. How did he turn from being a committed Nazi to saving so many Jewish people, what about the pre-war and post-war lives of the people he saved, what about Schindler's life post war? We found there were lots of questions, sadly unanswered by the museum.

We had booked tickets to the Oscar Schindler Factory Museum. When we arrived, there was a crowd waiting outside the factory building. No signs, no information. We had to ask people who had apparently been standing in line for 1.5 hours because they did not have pre-booked tickets. Eventually, we went up to an entrance door where there was a small note saying that those with pre-booked tickets could stand on one side of the entrance door while waiting for the English-speaking guide to arrive. Well, when the guide finally showed up, we were asked to show our passports, even though I showed our scanned tickets on my phone. Even inside the building, we had to show our passports again. Finally, another guide came and showed us around the museum. It was interesting and educational. However, it is crowded, hot, and the pace is quite fast because the tour is conducted hurriedly. There is quite a lot of room for improvement, especially regarding the information provided on site. Regards JR of Sweden with wife and friends

We hadn't booked, so just turned up and queued. It was a lovely day and the wait was only about half an hour, so really no drama. We did not go for the guided tour, but could tell from seeing other people that the tours seemed very popular and informative. Going round ourselves meant that we could be reasonably quick about it, but even at that you would want to leave yourself over an hour to go round, plus travelling time and wait - I would suggest that this is either a full (most of) morning or afternoon activity. All in all a really good museum, not just about Oskar Schindler, but more documenting the build up to the start of WW2 in Poland and then the history of the country and specifically Krakow through to the fall of communism. I would certainly recommend the museum if you had one cultural thing to do whilst you are in Krakow. I felt that this was a good compromise when I did not want to go to Auschwitz when we were only there for a very short period of time (I have previously been to Sachsenhausen).

This provides a great overview of Poland primarily through WWII. We did the guided tour (our guide was great) and personally I think poor comments probably come from those who don’t get a guided tour. Pros: immersive, interactive, story telling approach (Reminded us of House of Terror in Budapest) and also thought provoking. Cons: DO NOT FORGET VALID ID (Photos of ID will not be accepted and you will have to buy a “non named ticket” on the door…..) this is archaic and over the top for such an exhibit. I can see why it’s important for some sites but this factory isn’t one of them. There were a number of people in our guided group who all had this experience and if you can buy a “non named ticket” the rule isn’t there for security…. It felt like being conned tbh and left a sour taste in the mouths of many. Also not the best for those with mobility challenges (scooters or prams) - very tight in places

4 days ago my partner and I booked tickets with Head Out for the Oscar Schindlers Factory tour in Krakow for the following day. We arrived with what we thought was sufficient I.D. for admission only to be informed that it was not, although similar I.D. with other visitors was accepted. My partners actual passport was demanded for entry which she didn't have, and the screen shot of her passport on my phone was also declined. It was though the Head Out staff member was picking and choosing who he wanted to admit and who he didn't, despite us paying good money in a prior booking to be there. By refusing my partner entry she was treated poorly by the staff member which upset her. Contacting other staff afterwards we were informed there would be no refund, but alternative tickets were offered for the following day which were no use to us because we were returning home then. We shall never book through this company again and advise others no to either.

A bit disappointing In that the factory tour is very limited to the offices and those have mostly been repurposed as a general exhibition about the treatment of the Polish people of all persuasions under the Nazi regime . Not that much relevant to the factory or the people who were working there at the time , more about the general context between 1939 and 1944, but still a disturbing story

Fantastic tour. Guide was knowledgeable and the museum is incredible. Wish we had more time to explore the museum but the tour had great facts we would not have got on the museum alone.

Just an entrance ticket, no option of a guided tour. A entrance ticket can be purchased from the museum for 60zty. (£12). Buy directly from the museum and save some money.

We booked this only a few days before and there were no individual tickets available on the days we were in Krakow, we had to book a guided tour through Headout. The ticket was timed and you wait outside the building until a member of staff comes out to introduce you to your guide, checks your ticket and invites you in. I presume this is because the foyer/ticket area is pretty small for the amount of people visiting. Please note! You did need to have id. They make this clear when you book, but even if you have a ticket and no id they won't let you in. We were glad we had the guided ticket. Our guide was warm, engaging and full of many stories. He really brought Krakow in this period alive. An individual tickets would be good if you prefer to take the factory museum at your own pace and don't mind reading lots of information boards. The museum.itaelf is wonderfully done with lots of evocative settings and information taking you through from just before war broke out to the end of the war. The film of Krakow in 1939, lots of.amiling faces and 'normal' life was very affecting. The setting in Oskar Schindler's enamel factory is inspired.

I used Headout and got the guide Ewa .. she was fab. So knowledgeable and very patient. She really looked sfter my hubby who was bad on his legs.I will say if you are booking this with the Ghetto tour ..its lots of walking so be prepared.The Schindlers Factory tour only shows a few things about this ..most is about the Jews and the oppression of Krakow. Really good but just be aware.

The museum was nice; but trying to gain entry was very confusing. There are no signs posted outside so everyone who comes up with their timed tickets are asking the people in line what's going on. You have to wait until your time to go inside to get your tickets. We bought our tickets online at tripadvisor, they said we had to wait outside. They didn't say that a person was waiting for us outside to go get our tickets for us. I don't know why they couldn't have just issued them at the ticket booth, instead of waiting for a guy to get them for us. It was all very confusing. The museums write-ups in English are worn off in many places, so they're hard to read.

What an amazing experience to be in his factory/admin property. The museum is over 3 floors and covers pre war to the end of world war 2 and all that happened in krakow at that times. We were part of a group led by Darius the tour guide who was beyond informative. This is by far the best ww2 museum I've visited, there are a couple of areas that appear in Schindlers list that adds to the tour. I loved it and would return again...plenty to see. The museum tour doesn't cover the entirety of his life but gives you fantastic insights thaf led up to the wad and the part he played.

The tour was made so much better by our guide Mikel. He was very knowledgeable and took time to answer our questions. The tour itself is a must & tells the history of the occupation and of Schindler himself, more than worth it.

This isn’t just about Oskar Schindler and the enamelware factory but is actually a museum that covers the history of the German occupation of Krakow, from the events leading up to the war through to its liberation, with a particular emphasis on the treatment of the Jewish community. Probably less than 10% relates to Schindler and his factory. I found the exhibitions fascinating and very well presented with a huge amount of material in different format. I opted for the self-guided tour and made my way around at my own pace, reading everything and spending time in the cinema, where a film is shown on a loop of staff who worked at the enamelware factory. This took me around 3 ½ hours but it was mesmerising and time flew. Less time probably wouldn’t have done it justice. A number of guided tours passed me during my visit. These guided tours seemed to provide an overview of each exhibit but those on the tour had very little time to spend at the exhibits on their own, which may suit some but I tend to like time to do my own thing and see everything that there is to offer. I bought tickets online from the official website with very limited availability even booking over a week in advance, so plan accordingly. You can still turn up and queue for tickets for a slot (10 and 40 minutes past the hour). If you have pre-booked tickets, don’t think you have to wait in the queue – go straight in. There are various warnings up that the museum is not responsible for any issues with tickets purchased through third parties – clearly there have been issues here. Definitely worth visiting. Highly recommended.

Wojcziek was obviously very knowledgeable about the museum and Krakow’s role in the war. However, he was so softly spoken that it was difficult to hear all that he was saying. Also we were rushed through the museum and not given enough time to read the information or absorb the exhibits.

Was a great tour, unfortunately I think it was to rushed, would of liked to listen more from our guide!! My guide was excellent, I forget his name, he was a polish/Australian guy, he was excellent, very knowledgeable, highly recommend him!!

Before visiting the museum I read a couple of reviews of people who had done the guided tour and were disappointed that it did not concentrate more on Oscar Schindler specifically, I therefore chose to do the self guided visit and take my time. Doing this gave me a lot more time and there is plenty in there about Oscar Schindler including voice recordings of many people's personal accounts of Oscar Schindler (a whole room) also a film show in a small theatre room just off the first exhibit, so if you want more info on the man himself I would recommend not doing the guided tour. The rest of the museum is itself excellent, chronicling the struggle of the Polish people of Krakow throughout the war until the Polish uprising in Krakow, where the Russians held back their advance towards the end of the war instead of lending assistance against the Germans.

Guided tours for us are always the best due to their knowledge of where you are visiting. Very interesting tour

Queues can get MASSIVE- depends who you ask re: whether you can book tickets in advance or not- PLAN AHEAD, check, plan and check. It get's really hot inside...leave your coat in a (free) locker. Expect to queue. OK- whilst this place is hugley informative about WW2 and the holocaust in Krakow / the Krakow Ghetto, it is NOT a musuem about the factory or Oscar Schindler, and the factory gets briefly mentioned towards the end...the factory has been used to house the museum about what happened in Krakow in WW2.

Make sure you book in advance. Guide was excellent , very busy and tight space in some areas but guide gave us enough time and was very knowledgeable

The setting for the museum is unparalleled: Oskar Schindler's enamel factory in the heart of pre-war industrial Krakow. Don't be fooled: this is not a place to retrace the life history of the man or to poke about movie sets from "Schindler's List". I sensed some level of disappointment within my small tour group that this was not the case. Regardless, the museum is a top-class, evocative and comprehensive presentation of Krakow's experience during the Second World War. A pre-booked guided tour is essential if only to be able to skip the entry lines in which people were baking under the hot August sun when we arrived. The museum is busy and somewhat cramped but well worth the visit. There is much to see and do in Krakow but I would be surprised if this museum were left out of anyone's top ten list of things to see. For me, it was top three!!! The location is also a good starting point from which to visit Jewish ghetto sites in Krakow including the remnants of the ghetto wall, Ghetto Hero's square and the Pharmacy under the Eagle.

Having been let down for our Auschwitz trip we made the effort to visit here and were mightily impressed, both with the venue, the displays and with our guide. The story is not easy to hear but important to appreciate the horror that the Jews and indeed the Polish people went through under the Nazis. Our guide was truly committed to her subject and spoke both fluently and with a deep knowledge. The way the museum flows is brilliant, fitting in so much information, illustrations and displays. We were all very impressed and learnt a lot. Thank you.

We met outside the factory, our guide Wojciech was friendly & well informed. The museum is more about life in Krakow during the war than focus on Oskar Schindler. When on a guided tour you don't have the time to spend reading the info (if that's what you like to do)

Everything was just perfect! We didn’t have to wait in the long line for tickets, which saved us a lot of time. Our guide was a true professional – knowledgeable, engaging, and passionate about the history. It's important to note that this is not the actual factory, but Schindler’s main administrative office, which now well-designed museum. The tour was both informative and moving. Highly recommend this experience to anyone visiting Krakow!

Several unhappy visitors (including me!) who had not understood that the entrance ticket was not included in the price paid. You therefore have to wait in line like the other visitors without tickets. Otherwise the guide Natalia rattles off her speech in English, and is incapable of answering any questions outside of the memorized speech. The theme of the tour itself is interesting even if the presentation technique is rudimentary and antique: photos and posters in Polish. On the other hand very little, or even nothing about Mr. Schindler whose life would have deserved more

As with the Auschwitz tour, we booked through Super Cracow. While the Auschwitz tour was incredibly disappointing due to an unpleasant guide who was clearly in a hurry to finish her day, this tour was perfect... thanks to another guide from the operator Super Cracow, named Agnieczka. First of all, this "fabrik" converted into a museum is exceptional: the place is immersive, we learn a lot about the context of pre-war and wartime Krakow, which allows us to better understand and recognize the actions of Oskar Schindler and the courage of the Jewish workers who held on and made it through this madness. Next, we were lucky to be led by Agnieczka, who speaks impeccable French and knew how to take the time to answer our questions and provide a sober, enlightened, and intelligent tour. A real success.

Pure scams to book through Discover Krakow. We got tickets for April 14 at 12.10 the day we booked and suddenly after payment we got new tickets for April 15. We couldn't do that day. On April 14 at 11.20 we were at the agreed place. We waited until 12.20 and got in touch. WhatsApp stopped working by phone. I sent a message and they had been on the scene at 11 a.m. Bad luck, no new group and no refund. DO NOT BOOK THROUGH THIS BOOKING SITE.!!