our driver will pick you up from the indicated place in Krakow
We stop at the parking lot opposite the entrance, from where our driver will take you to the entrance to the Mine and help you scan your tickets
During 2,5 hour guided tour you will see beautiful salt chambers, chapels, underground lake.
After the tour, our driver will take you back to the place where you were picked up
Good overall tour. Prompt pickup and very good guide. Only downside, emerged from mine quite a distance from initial drop off which we were not aware of and had to find way back to transfer
Very professional organized tour. Excelent guide. Perfect and safe driver. Confortable busses.
The whole trip was amazing. Communication from the point of booking was brilliant; I received emails and messages giving me clear details about the trip and was communicated with on the day of the trip about pick up times, receiving messages about exact timings on what’s app. The driver was lovely, very friendly and the vehicle was very clean and comfortable. The actual visit to the salt mines was fantastic, really interesting and we also had a wonderful guide. All in all a 10/10 trip
Unfortunately on route to Auschwitz in a mini bus I felt very unwell with severe travel sickness and had to ask the driver to let me out and we asked him to wait as I was very unwell and I was told that we needed to make a decision as to whether to get back in the bus or not as the driver kept saying he couldn't wait as there was a tour guide to meet at Auschwitz and that he couldn't wait. I was so ill at this point that I had no other option to be left with my husband in a very remote location. Myself and my husband did not speak any Polish and this proved to be an extremely difficult position for us both to be in. At no point did the driver offer to come back for us or check even later on in the day to see if we had made it back to Krackow. If it had not been for the kindness of 2 ladies from a pharmacy I very much doubt we would have made it back to the city centre which was now an hour away. This was very disappointing to know the company just didn't bother after dropping someone off in the middle of the Polish countryside, even check on them. This could have been so much more serious. We will come back one day to make this trip again but will book with a different company.
We were meant to meet at where we were dropped off! But came out in a completely different building and was lost We could not find our driver and was wondering around for over an hour trying to find him. Eventually he came to where we was and picked us up, One of our friends was very upset by this
Our guide Adriano was punctual, very professional, answered all our questions. Give that guy a pay rise
It started with being told our trip had changed times of leaving only to have the bus driver call us at the original time to say we needed to be on the bus then. We booked a small private tour only to find when we got to the salt mines we were grouped in with others who turned up. We could have bought tickets ourselves and joined any English speaking tour for the same experience. The tour guide and the salt mines didn’t disappoint but our tour time didn’t give us time to visit the last three caverns or sit and eat at the eateries there. The bus driver was very professional.
We booked through trip advisor, advised of the address that we were staying at for a hotel pickup to receive a WhatsApp message to say that we would need to walk to the general meet up location which was no major issue. The driver gave a time then 10-15 minute before was pressuring us to arrive earlier than agreed. The driver barely acknowledged that we were getting on to to the correct minibus and gave no information. When we arrived at the mine the driver told us to join a queue which we were stood in for 50+ minutes (at least 45 minutes past the time we were booked to join a tour). None of the other members of our minibus received any information from the driver during this time. Another driver eventually sorted us getting on a tour. The tour of 22 people actually ended up being over 50 people with a handful of older, less mobile people who slowed the pace of everyone behind them causing the audio guide to cut out at various points. The guide that gave us the tour was really informative and well informed. The driver had not given us a meet up time or point before leaving us to attend the tour, so when we managed to connect to wifi in the restaurant at the end of the tour to ask how long we had left (so that we could take the 45 minute museum tour) to be told that the driver wanted us to be back within 20 minutes. It took a lot of effort to not reply “yes, we wanted to be on the tour that we were booked on, but you don’t always get what you want”. It was a 10 minute walk from the restaurant to the lift to the surface where we queued for approximately 30 minutes. When we got back to the mini bus (which had been moved without anyone on the tour being informed the driver simply blew the horn to gain our attention. When we got back on to the mini bus there was again no acknowledgement. I joined a tour 16 years ago so know that this is not a normal experience, but in all very disappointing considering the amount of money that everyone on our mini bus paid for the convenience of being transported to join this tour. Today we attended the Auschwitz and Birkenau tour with the same provider and were apprehensive but the driver was the complete opposite and provided much more information ahead of the tour. As with the salt mine tour we were not picked up from our accommodation, details of which we had provided through Tripadvisor so assume that this is an issue on the part of Tripadvisor.
The title of the trip states ‘Guided Small group tour’. No more than 22. What it actually meant was small bus but you joined a huge huge group of random people at the site for the guided tour. The guide led at a very brisk pace which some of the participants found challenging. The need to complete the tour in the allotted time was compelling. The experience was amazing. Such fantastic carvings and salt crystal chandeliers. The extraordinary conditions for the workers and horses. Well worth the trip
The salt mines were amazing although be prepared for alot of walking but worth it I would say with this company there was nil communication until they were paid then replied to my numerous messages the day before we were due to go to say that "unfortunely as we are travelling by a bigger car we only have option for the pick up from pick up point" i queried as i had booked my hotel pick up and was told "as we are travelling by coach our vehicle does not fit into the restrictions imposed by Krakow City Authorities which means our driver cant pick you up at your hotel" but we were around the corner from a bus station and had several coaches at our hotel even the ukranian football team coach so there was no excuse they had no intention of picking us up from our hotel and we found it was cheaper and easier to get an uber straight there than to get to the place they told us to go and spend an hour on the bus picking everyone else up too just book a ticket and tour guide and uber it that would be my suggestion save money and time
Great experience at the salt mines and well looked after by Andrew from GR8WAY tours .
Excellent. Very good trip. Prompt timing and very friendly driver. Would recommend.
Absolutely brilliant trip. Salt mines were a great experience even with lots of steps to go down. Made better with Adrian our driver who gave us lots of extra information and was good fun.
Peter our driver was great. Picked up and dropped off from our hotel. He also sorted out transfer to airport
We were picked up promptly and on tim by our lovely driver, Peter. We hugely enjoyed the salt mines tour and Peter was waiting for us as we exited. We also got some great winter ski resort tips from Peter too. Would highly recommended!
Great trip from pick up to drop off. Would highly recommend.
Peter, our driver, was really helpful, knowledgable and english speaking. He was with us all the way to assist us. Really good experience.
beautiful day and beautiful experience. quiet travel, driver very kind, nice and very helpful Recommended Super Experience
We were transported by our driver to the salt museum. He gave us our tickets and made sure we knew where to queue for tour. We had audio of our guide’s commentary as large group of 39. Great trip. Lots of steps and walking.
Peter our driver was brilliant arrived on time having messaged us before arrival explained how the trip was going to progress and gave us clear information and was there to pick us up at end of trip as arranged
That what you promised for pick up is misleading. You changed meeting place and end up needing to take taxi to meeting place appointed
Really good experience great guide would highly recommend. Lots of steps though nearly all downwards however a lift on the way up which was a relief
What a wonderful experience a lot of steps initially to get down so my partner did struggle a bit but well worth, we were picked up from our hotel by Bohden on time and very informative on the way and also prompt when the tour was over and extremely knowledgeable
There were a lot of steps. Maybe I was expecting something different. The statues made out of salt were impressive. I wouldn’t recommend if you have bad knees.
Don't use this tour. The operator cancelled the tour without ant notice. The operator doesn't answer calls when you press the number for calls in English. Luckily we had a hotel employee call in Polish. Then the call went through. They didn't say why it was canceled or why they didn't call. We were told by email they would tell us the pickup but they never did. They told us the tour would happen on Monday instead of Saturday but they couldn't guarantee it. They would not tell us where they would pick us up. They then just ended the call. We couldn't get them back on the phone. Then once again we had the hotel employee call and they answered when they heard her speak Polish. Then they canceled but said to get a refund we had to call Viator as they processed the refunds. It would take a few days to see if they would credit us. They could not guarantee. Viator was no better. They don't answer emails sent through the website. They don't answer the local number to call. They don't answer texts. When we go to the link on the email with the tickets we get a Oops something went wrong, retry Finally, we were forced to call the US number to get help. The person on the US call was helpful. It wasn't actually a call to the US as the person was definitely not in the US. It was only a US number. Luckily the person was helpful and said they would process a credit but it would take a couple of days. We shall see.
Excellent communication, driver, guide and whole experience. Couldn’t fault it. Five star recommended.
I booked and paid for this tour a couple weeks in advance, the operator confirmed the details the day before, but then later that evening they canceled via WhatsApp due to a staffing issue. Luckily I was able to find an opening with another, more reliable company. This company did not respond to my request for a refund until I contacted Tripaadvisor for assistance. I enjoyed the salt mine itself, this review only reflects my negative experience with this operator.
Wow a fantastic place to visit when in Krakow. Great experience. 800 steps down to begin with. Beautiful sculptures & chandeliers. Our guide Anna was excellent & very informative. Would definitely recommend. We booked via Trip advisor; only negative was the the mini bus that collected us. Very tight leg room; a real squeeze.
Excellent. A truly unique experience with excellent customer service.. Sure to exceed your expectations. Thoroughly recommended.
Eugene was my driver for transfers, very nice and chatty, was early for my pick up, very pleased with his overall services
A superb underground experience, lots of steps but this is a place to visit, for us it should be a global top 5 experience - don’t miss it if you’re in the area - Vatican imagery carved into stone - incredible!
Very interesting tour of the Salt mines. Our guide Mark was very informative and humorous. Our driver Peter was bang on time and gave clear instructions and was very pleasant.
The whole experience was really good. Peter picked us up at the hotel as arranged in a very comfortable Mercedes Vito. Peter had the tour really well organised and made everything easier. The trip was amazing and really good value. I would recommend it.
Peter was professional, knowledgeable and courteous, Peter had excellent communication with organisation and pick up times , thank you Peter made out tour more enjoyable
Would definitely recommend this company to book any trips Igor M was our driver and he was very professional and courteous I would definitely recommend him .Thank you Igor M
Fantastic place to visit, highly recommend if in Poland and Karol our guide went above and beyond to ensure it all went perfect
Excellent trip to Salt Mines. Lots of steps down into the mines in a few stages and quite fast paced at times but very interesting. Max Szkatula, our driver, who collected us from the hotel to take us to the mines was very friendly and helpful from start to finish. Could not fault the trip or Max.
Very friendly driver, helpful, talkative in good way, helpful. Drives safe, car is really clean, listen to good music.
We were picked up and dropped back off right outside our apartment in a lovely clean mini bus driven by Max Szkatula who was so lovely and knowledgeable, he’s a credit to the company. The communication was great and the tour of the salt mine’s is amazing, a definite must see. Everything about the day was exceptional.
We got picked up at the hotel, and peter was an excellent driver. Dropped us at the mine and explained everything we needed to know and was waiting for us when we exited. The salt mines was amazing and totally worth the visit, a great day out.
Our driver today was Peter who I found very pleasant and helpful kept me informed of pick up times and was on time for pick up very good driver very knowledgeable with his info made our experience really pleasant thank you for taking care of us
I must see when I Poland, the Salt Mimes were beautiful. Peter, our driver was great, punctual and communication was flawless.
Our trip was amazing it blew me away the whole day went like clockwork defo recommend it and our driver Peter was great from start ti finish 👌
It was a great tour with a guide in the mine, who was very good to inform about the mine. Our driver, his name was Atem, was service minded and talkative. He was on time to both the Pick up and drop off. It was a positive experience.
Salt mines tour totally surpassed our expectations. Well organised from pick through to drop off with a very professional and friendly driver (Jakub). It is a lot of walking however, totally worth it and if visiting Krakow can't recommend enough!
The experience very nice and absolutely recomendable. But the best, the service of the driver (ADRIAN) very patient, punctual, eficient and kind. Thank you Adrian, very great service.
Driver arrived on time and helped us with the luggage’s also he was driving very carefully.. highly recommended for big families and groups with many luggage and kids
Such a lovely place to visit. Tour and the guide were great. Hotel collection and drop off was made easy with our driver Myron.
Fabulous trip. Our driver Karol picked us up from the hotel to bring us to the saltmines. He was exceptionally friendly. When we arrived Karol explained everything to us, he got our tickets for us and gave clear instructions for meeting the tour guide and where to meet us at the end of the tour to return to Krakow.The mines were amazing. Would definitely recommend a visit and would recommend the tour operator
Myron was excellent....he arrived 5 early....walked us to the tour area ...explained what would happen...gave us his number told us to ring when out and he would pick us up...excellent service highly recommend 👌
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