Hilton Garden Inn Krakow Airport

Disappointing service and a complete lack of genuine customer care. I chose this Hilton property expecting the high standard of hospitality and reliability that comes with the brand and the premium price tag. Unfortunately, my experience was deeply frustrating. For the high price charged, the attention to detail was lacking—the bed sheets were completely wrinkled, and standard premium amenities like a bathrobe were missing from the room. To make matters worse, the hotel suffered a critical service failure by completely missing a requested wake-up call, which significantly disrupted my travel plans. Most disappointing, however, was how management and corporate handled it afterward. When brought to their attention, the hotel hid behind strict third-party booking policies and treated these failures as unimportant. They offered a minimal 15% partial refund as a "gesture of goodwill," missing the point entirely. This isn't about the money; it is about accountability. As a paying guest, I expected a polished stay and to be treated with respect. Instead, they treated my time, money, and experience as insignificant. If you are planning a trip and expecting a premium, reliable experience for the big money you spend, I strongly recommend looking elsewhere. They do not value your business.

Had a fantastic time here. Me and my team had a really good meal and their pierogi was fantastic. The ambiance was wonderful and the stuff was very attentive to our table. It was a very relaxing meal and a rejuvenating experience. If was in town again would definitely eat here. Rooms were super clean and everything was amazing. The bar tender and their staff was perfect and the front desk was super helpful and helped me resolve my only issue that was with a different hotel to completion they were fantastic.

I have been a Hilton guest for a long time, and I can highly recommend both this hotel and its restaurant. The rooms are always clean, tidy, and well maintained. The breakfast is very good, and the meals in the restaurant are also excellent. The staff are always friendly, polite, and helpful. I also recommend the bar, where you can relax with a nice drink or try some craft beer. The bar staff are very friendly too and always happy to have a chat. One thing I would really like to see in hotels like this is a tip jar or tip box for the staff. They truly deserve it. Every time I stay here, including this visit, the staff are extremely friendly, helpful, and professional. I would genuinely be happy to see a small tip jar available so guests could easily show their appreciation for the excellent service. Overall, a very pleasant place to stay, eat, and relax. Highly recommended!

I would like to express my sincere gratitude to the entire team at Hilton Garden Inn for the kindness, professionalism and support they showed me during what was an unexpectedly difficult stay. I arrived at the hotel after a very stressful travel situation and was feeling extremely upset and overwhelmed. From the moment I arrived, the staff were welcoming, patient, polite and incredibly accommodating. I would especially like to mention Karolina, Rafał and Julia, who were all wonderful throughout my stay. They treated me with genuine care and understanding, and their professionalism and kindness made such a difference during a very challenging time. Every interaction I had with the team was positive. They were helpful, respectful and made me feel looked after when I really needed it. Their level of customer service truly reflects what hospitality should be about. I cannot thank the team enough for making a difficult situation much easier. I would highly recommend this hotel, not only for its comfort and convenience, but especially for the amazing people who work there. Thank you again to everyone for your kindness and exceptional service.