Mercure Samui Chaweng Tana Hotel

I can honestly recommend this hotel from the bottom of my heart! ❤️ What really made our stay special was the amazing team. Everyone was so kind, welcoming and helpful, no matter the time of day or how often we needed something. Every request was met with a smile and genuine care, which made us feel really comfortable. The hotel is clean and well maintained, and the rooms are spacious and comfortable. You can really feel that the staff care about their guests and want them to have the best possible experience. We truly appreciated it and would happily stay here again!

A Wonderful Beachfront Stay in Koh Samui! Coming from Canada, we spent a lot of time searching hotels across Samui before finally deciding on the Mercure Samui Chaweng Beach Tana and glad we did! Right in the heart of Chaweng, the location is super convenient for getting out and exploring the rest of Samui. The absolute highlight is being just steps away from a gorgeous private stretch of beach with soft white sand and clear water. Breakfast each morning offered a decent, enjoyable spread with plenty of variety. The gym is well-equipped with modern LifeFitness equipment. The entire concierge team and hotel staff were friendly and welcoming throughout our entire stay. A special shoutout to Khun Noon and the team for their exceptional service and warm greetings from check-in to check-out—they made us feel right at home! We'll be back for sure.

I booked Mercure Samui Chaweng Beach Tana hotel over a month ago and wished to have a pleasant holiday with my family. I chose beautiful pictures room, with beach access and nice pool. However, when we arrived to the main reception, they told us that they 2 buildings new one and old one, and that all the standard rooms are I the old building just opposite the street. That was not OK for my family and they got angry, but as I booked standard rooms I said OK, perhaps the conditions are the same and only going to the beach would be a problem. And the hotel staff assured us that the rooms were absolutely the same (we paid 200usd per night for a room), I somehow booked breakfast for 3 people, though we were 4 )) As you can see the corridor floor it is just concrete. The rooms itself are fine. On the website they offer a view to the yard, but in reality you get a room with a view to the construction. You can not sleep daytime as all day long they keep building and talking, making lots of noise. At night we understood that our rooms are between 2 roads and as the corridor is open, without wall we have noise coming to the room both from the door and the window. Moreover, the A/C worked very loud. It was a terrible night and ruined our holiday we planned long to this Samui island. My children’s room window was trembling all night making noise and frightening them. So, the next morning I complained to the manager, and all we could do is just we pay 150usd per night for upgrade to deluxe room and move to a new building. And you know what? Rooms are not the same, rooms are better, fresh and they A/C works quite, you do not hear it. I told the manager that they must have 2 properties on the booking platform as they cheat people. They provide info about the 2nd building only if you open the room photos and read the text, that’s weird and scums do that way. And guess what, we still had breakfast for 3 people only )) Paying total for 3nights fifteen hundred and not offer a breakfast taking into account the situation I explained …)) I won’t come back here again, but if you ever come, please avoid this hotel no to destroy your holiday. This time they said that standard rooms are in old building, next time they will say that deluxe rooms are in old building, it’s very tricky and cheating way doing business. The worst is that the hotel is under international chain Accor. I booked this also because of it’s being international brand to avoid cheating, but couldn’t. It’s bad for both the Mercure Samui hotel and the Accor chain, doing business this way.

We were impressed from the moment we got off the car and walked in, as the grand open-air entrance gave us a wonderful first impression and set the tone for what turned out to be a really relaxing stay. A special thank you to Nancy at reception, who welcomed us so warmly and made check-in feel effortless. We were also pleasantly surprised with an upgrade to a sea view room, and the view truly was one of the best we've experienced at any beach resort so far. Waking up to that view every morning was definitely one of the highlights of our trip, and the room itself was spacious and well-equipped, so we had everything we needed for a comfortable stay. We'd also like to recognise Nancy's colleagues at the front desk. One moment we'll always remember was when they stepped out from behind the reception counter to bid us farewell as we were leaving. It was such a simple gesture, but one that made us feel genuinely valued and left a lasting impression. We'd also like to recognise Pew and Poppap at the poolside bar, who were not only friendly and hospitable but genuinely impressed us with their professionalism. During our stay, we saw them handle a few difficult guests with a lot of patience and composure, and despite how tough that must have been, they stayed courteous throughout and never let it affect the service they gave to other guests. It's not an easy job, and we really hope management recognises the great work they do. Another lovely mention goes to Lexi, who looked after us during breakfast. Her warm smile and cheerful, friendly nature made every morning feel that much more welcoming. It's these small touches that really make a stay memorable. Thank you to the whole team for making our first stay such a special one.