The team at The Level Matteo, Sachi, Honey and Pink were so so accommodating to my big family. They welcomed us with big smiles and open arms. We did not want to leave the level when we go up there to eat. They always made sure we were good. And there were enough to go around for us and all guest. K was always spot on. 10/10 service. 10/10 punctuality. Very kind very helpful from the 1st day to the end.
An absolutely wonderful hotel with a luxurious atmosphere, elegant design, and exceptional service. Everything was perfect, from the cleanliness and comfort to the attention to detail. The staff were welcoming, professional, and always ready to help. A special thanks to K, who was truly outstanding! His professionalism, kindness, and excellent customer service made the experience even more special. He went above and beyond to ensure everything was perfect and made us feel genuinely welcomed and valued. Overall, an amazing experience at a beautiful and sophisticated hotel. Highly recommended, and I would definitely love to stay here again!
I do not recommend Meliá Koh Samui. We booked the most expensive room in the entire hotel expecting an experience that matched the price, but unfortunately it was very disappointing. At around 6:00 AM, the room fills with direct sunlight because there is no proper blackout curtain. We were traveling with our young daughter, and every morning she woke up, and so did we. We raised the issue with the hotel, but no real solution was offered. The room was also supposed to include a baby bed. Instead, they simply placed a mattress on the floor, without proper protection or a safe setup for a small child. We also had uncomfortable experiences with some of the men driving the buggies, who made inappropriate comments. This is completely unacceptable for a hotel of this category. The cleanliness was also below the standard you would expect from a five-star hotel. The breakfast was not good, the quality was poor, and we were also served food that appeared to be in bad condition, which we found completely unacceptable. Overall, our experience was far below what the hotel promises and certainly not worth the price we paid. We would not come back and definitely would not recommend this hotel, especially for families with young children.
An absolute gem on Koh Samui! Authentic Spanish cuisine, outstanding wines, excellent cocktails, and some of the best Jamón Ibérico we’ve found in Asia. What truly made it all exceptional was the service! Special to Krit and Baw who are not only incredibly professional, but also genuinely warm, attentive, multilingual, and sincerely interested in their guests. They create the kind of atmosphere that makes you want to stay all evening. Set right on the beach with beautiful sunset views and only five minutes from the airport, this is the perfect place to begin or endyour stay on Koh Samui. Without a doubt one of our favourite dining experiences on the island. Highly recommended.
We have just completed a 5-night stay at Meliá Koh Samui, and overall we had a wonderful vacation. As a family (father with two teenage sons), we truly enjoyed every moment. We stayed in a The Level Pool Access Room, and this was definitely one of the highlights of our trip. Being able to step directly from the terrace into the pool was fantastic. My advice is to ask for a room away from the water slide, as it can be noisy during the day. Also, the room location matters—some rooms open onto much wider sections of the lagoon than others. The room itself is simple but comfortable, with an excellent mattress and a huge bed. Some of the outdoor furniture shows its age, but it certainly didn’t affect our enjoyment. The hotel’s greatest strengths are its two beautiful swimming pools and the beachfront. We spent hours there every day, and there were always plenty of available sunbeds. The beach also has jet ski rentals and several local restaurants that are much cheaper than the hotel’s restaurants. Breakfast was good, and upgrading to The Level Lounge was definitely worthwhile. The quieter atmosphere and air-conditioned lounge made a big difference. Service was good, but not exceptional. Compared to other hotels we’ve visited in Thailand, it didn’t particularly stand out. We even had one occasion where we requested fresh towels before leaving the room, but the request was forgotten. A special thank you goes to Yulia from The Level Lounge, who welcomed us every morning with a genuine smile and outstanding kindness. She truly made our stay even more enjoyable. The hotel is about a 10-minute taxi ride from both Fisherman’s Village and Chaweng (around 350 THB), which was perfectly fine for us. There are also restaurants, a 7-Eleven, and massage shops within walking distance. Two suggestions for improvement: • The Level arrival experience: Guests checking in at The Level are taken by buggy to the lounge. Unfortunately, our route passed the hotel’s garbage collection area, which wasn’t the best first impression. Simply using the other side of the property would create a much better arrival experience. • Lagoon Pool maintenance: Leaves constantly fall into the lagoon pool. Although the staff clean it every morning, adding another quick cleaning round in the afternoon would help keep it looking perfect throughout the day. Overall, this is a great resort, especially for families with children. It may be less suitable for couples looking for a romantic luxury escape, but for families it offers an enjoyable and relaxing holiday. We would happily return.
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