The Courtleigh Hotel And Suites

I stayed at Courtleigh with my sister during Carnival week, and overall, we had a memorable and enjoyable experience. From the outset, I want to acknowledge the staff—everyone we encountered demonstrated genuine effort, professionalism, and a clear commitment to guest satisfaction. Despite a few challenges at the beginning, their responsiveness and attitude made a meaningful difference in our stay. Upon check-in, we were informed that the room we had originally booked was unavailable. This was understandably disappointing, especially given the busy Carnival period. However, after advocating for ourselves, the team worked with us to find a compromise: we were able to remain in our preferred room for five nights before transitioning to another. While not ideal, we appreciated their willingness to meet us halfway. Throughout our stay, the front desk team and management stood out for their professionalism. Even when addressing concerns, they remained composed, attentive, and solution-oriented. That level of consistency under pressure speaks highly of their training and dedication. The gym facilities were well-equipped, though cleanliness initially fell short. Once this was brought to their attention, the staff acted immediately to rectify the issue. Their quick response demonstrated a genuine openness to feedback and a proactive approach to improvement. Housekeeping was generally satisfactory, though there was one instance where our room was not cleaned thoroughly. That said, when we raised the concern, the team promptly offered to return and make it right, which we appreciated. Dining at the hotel restaurant was a pleasant experience overall, with courteous and professional waitstaff. However, the quality of the food was somewhat inconsistent, excellent on some days and average on others. Pricing was fair, and the service remained consistently strong. The pool area is a lovely space to unwind, though the addition of more shaded or covered seating would significantly enhance the guest experience, especially during warmer days. One point of disappointment was the late checkout policy. Given the inconvenience of having to change rooms mid-stay, we felt a complimentary late checkout would have been a thoughtful gesture. Instead, we were quoted a $90 fee, which felt misaligned with the circumstances. While this was not initially offered, we advocated for ourselves and revisited the conversation with the team. To their credit, they ultimately accommodated our request, which we appreciated. That said, it would have enhanced the overall experience if this had been extended proactively, rather than requiring follow-up. In summary, Courtleigh is a hidden gem with tremendous potential. With a bit more consistency and attention to detail, it could easily position itself among the top hotels in Kingston. Despite the few shortcomings, we truly enjoyed our stay and would both recommend it and consider returning in the future.