Grand Legacy Hotel

I had an outstanding experience at the Grand LAGY Hotel, and I can’t speak highly enough of the customer service. From the moment I arrived, I was made to feel genuinely welcome and valued. A special thank you goes to faith and Megan, whose professionalism, warmth, and attention to detail were truly exceptional. They went above and beyond to ensure that every aspect of my stay was perfect. Their friendly attitude, prompt assistance, and willingness to help with every request made a lasting impression. It’s rare to encounter such dedicated and customer-focused service, and Gath and Megan are a true credit to the hotel. They turned an already great stay into an unforgettable one. I highly recommend Grand LAGY Hotel to anyone looking for outstanding hospitality and first-class customer service. I will definitely be returning and look forward to being welcomed by this amazing team again! My stay at the Grand LAGY Hotel was nothing short of exceptional. From the moment I arrived until the day I checked out, every aspect of my experience exceeded my expectations. The customer service was truly outstanding, and I would especially like to recognize Gath and Megan. Their professionalism, warmth, and genuine commitment to guest satisfaction were remarkable. They were always friendly, attentive, and willing to go the extra mile to ensure my stay was comfortable and enjoyable. They are a real credit to the hotel. The hotel’s facilities are equally impressive. The rooms are beautifully designed, spacious, immaculately clean, and extremely comfortable, making it easy to relax after a long day. The gym is modern, well-equipped, and perfect for maintaining a fitness routine while traveling. The spa offers a peaceful and luxurious atmosphere, providing the ideal place to unwind and recharge. Grand LAGY Hotel has set a very high standard for hospitality. Combining exceptional customer service with world-class facilities makes it a destination I would highly recommend to anyone. I look forward to returning and experiencing this outstanding level of service again.

An absolute 5-star experience! The Grand Legacy Hotel exceeded all expectations. The rooms were spacious and beautiful, the location was perfect for exploring, and the staff treated us like royalty. Every detail was taken care of with a smile. I can't wait to visit again

Staff were very attentive after Rwandair let us down. Rooms are spacious and well equipped.

We were hosted in this top of the range hotel courtesy of Rwandan air while they sorted out our flights. I was blown away by the spa experience especially. The food was equally amazing, while the buffets provided so many healthy dishes combined with the finest local cuisine. Don't go near their chilli sauce unless you are hard core chilly tolerant. The rooms are massive & so are their queen size beds. I would definitely return & recommend as they short distance from the airport.