Volcanoes Adventure Tour From Hilo

The owner, Jay Chong, has very unethical business practices. Overbooks tours. Is rude to customers. Cancels last minute. Leaves people stranded. Refuses to issue refunds. Please take your money elsewhere and do not support this unethical business. He gives the people of these islands a bad name.

Please do not book with this tour company. They are the lowest reviewed for a reason. I booked with this company the day before the trip because it said they had availability on the website. I received a call hours later after we had already booked flights from HNL to ITO for this excursion from JAY CHONG telling us they overbooked on their end and could not accommodate us. I informed him that we had bought flight tickets just for the excursion and he laughed at us over the phone and said that was not his problem. When we called him unprofessional, he hung up on us. I called him back trying to get him to cancel and refund us our 600$ he hung up on us again. I messaged them over the website and he would not cancel our booking nor refund us. He told us to figure it out with a third party company. Save your money and yourself from stress and do not book with this company. I have taken many excursions all over the world and have never dealt with such unpredictability and unprofessionalism.

We arrived in Hilo on the Holland America Noordam, and the company picked us up at the port making the connection very easy. Our guide and driver was Eddy, a Hilo native who was very knowledgeable about the island and local surrounds. The tour delivered as promised iwth visitation to local gardems and parks as well as numerous stops around the rim of the Kiluea volcanoe. My only complaint is that the van was definiotely older that I used to on Viaotr sponsored tours. Also the headset Eddy used squelched a lot. The tour provided everyone sandwiches and water, which we could eat at time of our making. I would recommend this tour.

The volcano, rainbow falls and gardens. The tour guide Eddie was the best! He took us to places that he enjoyed living in the island.

Tour guid was very informative ! She took us various part of big island and explain everything in detail.

This is the worst tour I have ever done (and I have traveled extensively around the world). Buyer beware. Firstly, it was advertised as a 9am to 4pm full-day tour, but we were picked up at 10am and dropped off just after 2pm. The highlight was supposed to be the Volcano National Park, but we spent only 30mins at the Volcano house lookout and then we left. Our driver was not a guide, so we had no commentary (no advice on how best to see the volcano etc) and we spent a lot of time driving aimlessly back and forth - to accommodate the other couple's helicopter inclusion. We didn't follow the itinerary at all, we didn't visit or see: Sulfur banks, chain of crater road, visitor centre, volcano steam vents, Macadamia nut factory, Richardson Black sand beach, Wailuku river state park, or get a commentary of historic Hilo. It was a total waste of our money. We later booked a tour with a different company and they did a great job (Kapohokine Tours). I have contacted Dynamic Tours several times, but they don't respond. I'm angry that we paid a lot for this tour and I feel totally ripped off.

Our guide, Cindy, was excellent. We walked to the cauldera, steam vents, lava tubes and waterfalls. Nice, full day tour at a reasonable price.

The volcano was amazing. We stopped at multiple places sell steam Vince saw the actual Volcano bubbling. Red stopped at other areas in the volcano national park, and then the tour went on to five other great things the gardens were great. The chocolate factory was great lunch That was great. Nice day.

The guide was really knowledgeable and friendly. Make sure to take snacks it’s a long day and no food is provided

My wife and I booked this tour for a day trip to the big island and it did not disappoint! Our tour guide, Cindy was awesome. She knew so much about the island, local flora, fuana legends and hawaiian history. We learned so much on this tour. Volcano national park was breathtaking and Cindy made sure we got to see all the great spots! The tour bus was clean with AC and comfortable seating.

Thank you Mr. Young for the lovely tour!! He knew his stuff and then some more so it made it that much more enjoyable

Typical Aviator tour. Pick up point on confirmation had changed a year ago. Guide had to call people who went to previous stop. Too many “kickback” stops to buy candy, nuts and souvenirs. Most people stood around the van waiting to leave and would have appreciated more time at the volcanos. Too rushed and too long at 8 hours. Stop for lunch was at a convenience store so we could buy a pre-made sandwich. It was 4 hours before we finally got to volcano park which was only an hour from our ship. We stood in the sun to eat. Save your money. Take a taxi to the park and read the information provided at the park.

The tour guides were very knowledgeable and friendly. They help me A LOT with my knee scooter I have to put away each time we get to a point. Thank you. Rosana

One of the best excursions we have taken. Driver and guide were perfect examples of the Aloha Spirit.

If you want to see Hilo and than go up to the Volcanoes this is your tour to take. Guide Warren and the driver were on top of everything. The fissure eruption of 2018 which destroyed many homes was well explained.

Our guide/ driver was Mel. We can’t say enough good things about him. He shared Hawaiian history, folklore, and personal stories. We were traveling with another couple with a disabled husband. Mel was gracious and extremely helpful getting him on and his scooter on and off the bus. Definitely recommend Mel and this tour.

We spent 12 days on 4 islands in Hawaii, and this was by far the best tour of our trip. Our driver/tour guide 'Mel' was awesome, he was just subbing in to help out. There were only myself/my husband and 1 other couple from our cruise ship on the tour, it was our luck y day. Mel's love for the history and culture of the island was easy to see. He made the tour a fun day for everyone, we saw so much and learned so much, it was perfect. Volcanoes national park was awesome, the waterfall beautiful, candy factory very cool, mac nut farm (still eating them days later). Thanks for the great day Mel! Charlotte and Steve

Diverse and entertaining. Lots of interesting things to see. Competent and articulate guide. Punctual and kept events moving along.

I had paid for a tour including round trip airfare from Honolulu to Hilo, a helicopter tour of the volcanoes, and a guided ground tour of the volcanoes on the island. Due to weather conditions, the helicopter portion was canceled, and we only did the guided ground tour before flying back to Honolulu. The ground tour was good, although contacting the tour operator to let them know the helicopter had been canceled was problematic. The helicopter operator promised a full refund from the tour company for the fee paid for the helicopter portion. After discovering the prices for the airfare and how much would be refunded for the helicopter tour, I discovered that the ground tour prices (and presumably their administrative fees) were outrageous. If you want to tour the big island, get there yourself (Hawaiian Air has reasonable rates from Oahu); book a helicopter tour directly with the providing tour company, and a guided tour with Dynamic Tour Hawaii separately (if the prices are reasonable).

<p>This is an excellent all day trip. The guide was extremely knowledgeable and personable. The highlight is seeing the active volcano at night with orange glowing lava, very cool to see and the best reason to take this tour. The group on the tour was only 5 in number so it was truly personalized service. Other points of interest were waterfalls, walking through old lava fields and lava tubes, the Mauna Loa macadamia nut orchards and visitor center bought lots at their store, an orchid establishment, the Japanese gardens loved the Banyan trees, visiting Big Island Candy for free samples of candy and Kona coffee bought lots there too and visiting beautiful beaches. Not physically strenuous so the tour is suitable for anyone.</p>

Even though it rained much of the day, our guide did her best to make this a memorable, educational, & fun trip. Donna was very knowledgeable and easily answered our inquiries. One member of our party was older & Donna went out of her way to make sure this person has assistance whenever needed. She stopped for us to buy rain ponchos, pick up local fruit, see the sea turtles & black sand beach. The macadamia nut, candy shop, & orchid nursery were great additions and opportunities to learn about the Hawaiian culture & customs. Volcano NP was awe-inspiring, and Donna helped us all get beautiful pictures, a view of the glow--even in the fog, and breathtaking views of the island. The only thing that could have improved our visit would have been clear skies, but that's in God's hands.

Volcano tour a must - beware of the non-existent 'inclusions' We booked this tour in Australia months in advance for our party of 6. On the day, the tour was put back an hour as the other group of 4 were flying over from Honolulu and the plane did not land until an hour after the tour start time. That didn’t really matter as they gave us early morning notice. The tour bus was very comfortable and spacious and the driver/guide Cindy was lovely; friendly and happy. She got a bit bogged down with some of her stories. Tour started with a visit to a fish market, which was interesting and we had 5 minutes to get something to eat if we couldn’t wait for lunch. Then off to a chocolate factory (not the best we have had), then to a macadamia factory. The coconut ice cream was not very nice but the coffee one was absolutely disgusting (threw it out). We missed out on the orchid farm and the botanical gardens because of the late start. Then we headed off to the National Park and to the volcano, stopping to see the Rainbow falls and a lava tube on the way. A lovely drive and nice walks around the edge of the volcano before getting to the main volcano about 30 minutes before the sunset, positioning ourselves for a fantastic view of the volcano. It was lovely to see the sprays of lava trying to pop up out of the volcano and as it got darker, the colour and brightness increased. It was a lovely experience and a beautiful sight. The downside of the tour was that there were no snacks, didn’t even get a bottle of water and we didn’t stop for lunch. If we had known, we would have taken something with us. For the price we paid, it was not good value, but having said that, we enjoyed the day, thanks to Cindy and the other family on the tour.

<p>The sights to see are great but our tour guide was awful.</p>

Volcanoes N. P. has been on my bucket list for years. I've made at least 70 ( not a typo) trips to Hawaii and at various times have made it to all the outer islands. Had seen my share of "attractions" and just wanted to see Volcanoes N. P. Jay ( of Dynamic Tours) arranged a private tour for us and suggested doing the helicopter tour. Great suggestion, really the highlight of the day. Our tour leader, Sohee, was terrific and the fact that it was just the two of us allowed us to make our own itinerary and go at our own pace, especially important as my husband is disabled.

Very poorly organized and operated tour. Very typical cheap mini bus tour and under qualified driver/guide who lacks experience and knowledge about volcano.

<p>Tour was good, somewhat laid back. A little more narrative about the Hawaiian culture would have been nice but overall we enjoyed the sights.</p>

<p>I booked this tour so my partner and I could experience a daytrip to the Big Island during our Hawaiian vacation. Our guide, Nate, gave us many options as to what we wanted to see and do. As luck would have it, only one other couple had booked the tour that day, so we were able to easily choose activities that interested us. Nate took us to Rainbow Falls, the statue of King Kamehameha, sea turtle watching at Richardson Beach black sand, and beautiful in its own right, Liliuokalani Park, the Big Island Candies and Mauna Loa chocolate factories, Akatsuka Orchid Gardens, and finally Volcanoes National Park, where we made stops at the Kilauea Iki Crater overlook, Thurston Lava Tube, the volcanic steam vents, and the Volcano Observatory, where we saw the lava flow from a good distance. Nate was not only friendly, but knowledgeable. I would recommend this tour for anyone looking to see some Hilo's best attractions. My partner and I had a wonderful time and look forward to coming back soon.</p>

<p>This tour was a small group tour for us since we went in the off season, which I love because then it can be even more personalized. Lance was pretty knowledgable about the area and the Big Island, so that was nice and we got to see the sights on the trip that we most wanted to. This was affordable and hit some pretty big highlights of the island all in one day!</p>