The staff at the Lodge make this resort a step above traditional luxury resorts - kind, helpful, and attentive without being smothering. Susan, our welcoming contact, couldn't have been more helpful in making sure we were positioned to take advantage of the many, many features of the resort with her friendly walk through of the Lodge. Amenities are family friendly, in great condition, and premium across the board. Will stay at the Lodge evetime we go back to Kauai.
Our stay was absolutely amazing! We had a wonderful time picking our own fresh vegetables for dinner, and the food on-site was incredible. The lush landscaping across the property was absolutely stunning, creating a beautiful and peaceful atmosphere. The staff made us feel welcome, and housekeeping did a wonderful job freshening things up nicely during the week. The kitchen was fantastic and great for cooking, though the addition of a waffle maker for breakfast would make it perfect! To top it all off, winding down with the view from our bungalow's backyard was truly spectacular. We had an unforgettable experience and highly recommend this stay!
We had an alright stay at the Lodge but really wouldn’t recommend it to anyone who is looking for a five star hotel experience. The biggest pro is the units are lovely and spacious. You get a proper one bedroom apartment unit alongside a parking spot included. Service was very lacking. Some of the amenities advertised were unavailable. The Lodge is a country club first and it definitely shows in how they treat the guests. Dinner and brunch reservations were difficult to come by at the clubhouse and the staff acted like we should have been grateful for everything we requested especially if it could potentially take spots away from club members. They make it so difficult to golf here as a nonmember I don’t know why even advertise. A lot of the site is under construction. Concierge, front desk etc are very limited and after hours service is minimal. The service level is simply not at the level you’d expect at any hotel at this price point. Overall we found our stay disappointing and would not recommend to others unless you have a connection with the club.
A very odd experience. We booked the largest villa with a pool available as we have 5 people in our family. Two weeks before Christmas the hotel wrote us that the air conditioning in the unit was broken and there were no other options for us and we can cancel if we want. Of course, we couldn't book something on such short notice. We asked if they could fix it please. They put cooling units in each of the rooms and it proved to not be a problem but different than central air for sure. When we arrived the greeter was not friendly in the least, seemed annoyed when we asked if the room was ready at 3:00 p.m. and then didn't seem to want show us to our room which was one of the most unfriendly experiences we have ever had when arrived at a hotel *she kept trying to find someone else to do it. They gave us a 15% discount because of the air conditioning which was very nice. The plunge pool and outdoor area of villa was not cleaned or swept once during our stay and with the numerous geese and birds in the area, there is lots of animal droppings and the pool was unusable. The restaurant, valet, golf, bike and spa staff were extremely warm and friendly in contrast to the greeting. The golf course, pools and spa are all terrific and it is a nice setting but there is a definite preference for the club members. Housekeeping was only scheduled for twice during the week which is highly unusual for the pricing of the property. When they tried to cancel our second service and we inquired with the same woman at the front office, she told me they are very busy. When we returned to our room, the staff was there to clean and we were thrilled. They were radioed while i stood there and were basically being told they shouldn't be there. They stayed and clean but again, super odd. For a five star property and pricing, you did not have a feeling of being welcome. It was our first time on the island and almost everywhere the locals are friendly and lovely. I have never written a review like this before.
If you are coming to play golf, beware. Guests can only play in the afternoon and not at all on Mondays, even if there isn’t a single member playing. We stayed in a one bedroom and it’s definitely not worth the cost— small, no window cover for privacy or light blocking, no closet, inadequate lighting. Also the resort does not provide housekeeping at all unless you complain. I expect the two and three bedrooms are much nicer but you still need to make a fuss to get maid service. The course is gorgeous if you ever get on it. Interesting and playable. The staff is lovely and the food healthy and delicious.
Monday through Friday 9 am to 7 pm EST
Reach us by phone
Reach us by email