Wellness & Spa Hotel Ambiente

Wir waren für einen 5 Tages Trip zu zweit vor Ort. Das Hotel ist deutlich in die Jahre gekommen, aber steckt voller Potenzial. Die Lage ist ausgezeichnet, man ist innerhalb von 2min in der Innenstadt. Die Zimmer beinhalten ein 1,80er Bett mit festen Matratzen, kleinem Fernseher (mit 3 deutschen Programmen), Schreibtisch (bei dem die Lampe defekt war) und kleinem Bad mit Dusche (auch hier ging plötzlich der Föhn nicht mehr). Die Rezeption ist 24h besetzt, leider nicht immer mit deutschsprachigem Personal - allgemein ist die Kommunikation sehr eingeschränkt möglich. Das Café im Eingangsbereich, welches eigentlich von 10-22Uhr geöffnet haben soll, ist nie besetzt und wird deshalb auch nicht genutzt. In der ersten Etage befindet sich das Medical Center und der Spa Bereich. Die Kommunikation gestaltet sich auch hier sehr schwierig. Die Behandlungen sind jedoch sehr angenehm - wir empfehlen die Hot Oil und die Classic Thai Massage. Der Spa Bereich ist schön gestaltet. Er beinhalten 1 Pool, 1 Whirlpool, 2 Saunas und eine Salzgrotte (diese ging bei uns leider nicht). Das Personal ist jedoch stets freundlich. In der zweiten Etage befindet sich das Restaurant. Hier findet das Frühstück und ggf. auch Mittag und Abendessen (24€ pro Person) statt. Zum Frühstück gibt es 2 Kaffeevollautomaten, Orangensaft, Apfelsaft, sowie Milch und Kakaopulver. Als Aufschnitt gibt es Wurst und Käse, sowie Eier, Spiegeleier, Würstchen, Crêpes, Kuchen, Joghurt, Müsli und wechselnde Auswahl. - wer Brötchen sucht, findet diese leider nicht - dafür gibt es Hörnchen, Brot und Toast. Der Parkplatz kostet 8€ pro Nacht und befindet sich ca 5min zu Fuß entfernt - jedoch nur über einen massiv steilen Anstieg zu erreichen. Insgesamt war unser Aufenthalt okay, aber wiederkommen würden wir nicht.

Super

The hotel is not worth 4 stars for sure, but it's okay. Spa is nice but you'll be bored after an hour. It's also cold when you're not in the water. Most ridiculous rule is you need a 500kc deposit for spa towels which can be paid only in cash. It's 2024 no one carries cash + just charge it to the room or take some object (ID, hotel card) as deposit just like one would do with literally anything else. Besides - these hotel towels were very obviously used by a lot of people, who would steal towels? The spa has two saunas which were fine, a salt room which was just a cold room (thermometer inside showed 20°C) with uncomfortable chairs (no salt air at all), a pool that is small and undeep so does not allow for swimming yet the water is too cold to really float and relax, a jacuzzi which is nice, and one (1) heated marble bed that was heating mostly towels from guests who left it there as a placeholder so no one could use it while they went somewhere else. The elevator is horrifyingly slow and there is only one, causing awkward moments when you're in your (tiny!!) bathrobe and a fully clothed person with suitcase comes in. 😅 Breakfast is fine. The coffee machine (there's just one) takes a long time so there's always a line. Toaster is in an uncomfortable spot so you're blocking everyone who is reaching for food as you are waiting for your toast. Staff is nice and friendly. Sometimes you need to switch to Russian but as we speak both Czech and Russian we just switched if needed. The hotel is located on a hill from the colonade so you'll be out of breath once you reach the reception. The room we had was spacious and really nice. The loud bathroom fan turns on by itself when you use the bathroom light and keeps running long after you turn off the light, approx. 15 minutes. We solved it by removing the hotel card from its holder which shuts off the electricity. 💁‍♀️ We had a TV but couldn't get our phones to cast so we ended up getting a free trial of Amazon Prime which then turned out not to work as the hotel wifi is apparently using a proxy. Oh well. We got two separate beds pushed together instead of one big bed. Mattresses are not very comfortable but it'll do. Checkout is very generous at noon so plenty of time to visit the spa after breakfast. In the afternoon we were rudely disturbed by what we thought were guests playing loud music from the room, we were about to call the reception when we realized it was playing from the speakers in the hall! Thankfully the volume went down after some time. The hotel seems to have purchased the license of only three to four songs that play on repeat. Same songs at breakfast, same songs in the hall, same songs everywhere. All in all it's an okay place. We ended up visiting an actual swimming pool in KV to actually move a bit. The location is great if not for the hill.

The rooms when we checked in wasn’t cleaned at all full of dust!!! No enough staff to serve us. Each room has only one roll of Bath tissues no more!! And they refuse to provide more in anyrooms ! They just informed us that they don’t do room cleaning everyday of the staying and it will be charged every time !!! They don’t smile they have an attitude because of we are Arab we are paying money for the hotel and everything is in charge why we should pay more if the hotel can’t endures this type of people they should not even work !!!!!