Orea Spa Hotel Cristal Marianske Lazne

We have stayed at several orea hotels in cz and this was the worst one unfortunately. We were told we cannot park at the hotel although we saw others parking and from the communication we understood we were ok. We were told to park on arrival at a supermarket over 1km away. First night we parked nearby and paid premium after driving sround for another 45mins. Then at supermarket when we found it next day but its quiet a distance. Facilities are underwhelming, the treatments are booked up and low tier for the ones we had. Pool is very small. The room is mid and bare minimum. The food was good although the staff seemed overworked and low enthusiasm. They had very expensive water and there was none in the room available on arrival, the whole thing felt cheap and designed to overcharge for basics like water. The meals that we had were good expecially the evening meal. The cage we felt as english speakers not welcome. The bar manager in particular was rude with 0 patience when trying to order for a child.

Very disappointing Unable to resolve issues via outreach to management even with several emails. Zero customer service. This hotel is very low-end, uncomfortable lumpy old beds, parking is a 12 minute walk away in the snow, rooms are dated and smell. The rooms are noisy too and the furniture is old and dirty Robes and towels are not suitable for humans, very old, dry and scratchy. Sent shirts out for press, returned a mess, buttoned incorrectly and with wrinkles. Motel refused to allow guest to have an iron. TV was not plugged in? Be careful as the door opens right into the toilet, easy to get knee smashed NO wonder there is a no cancellation policy, surely protects the motel (not qualified to be anything more than), when everything is lacking

We spent a few days here as a retreat. Clean rooms, older equipment, but not obsolete. It was cozy. Food was very good, rich breakfasts and nice buffet for dinner. The procedures were professionally done. The pool was full in the late afternoon, but during the day it was ok. Sauna was open only from 4 pm. If you are not a good driver, be carefull in the parking, the parking spots are very narrow. The city itself is lovely in the winter, we had luck and it was snowy. So we could ski too. Overall nice few days, I feel rested :).

We spent amazing time here! I had a special request for the room with a bath tube far from the elevator and we got it. Also, we could accommodate a little bit earlier and check out a little bit later. There was a delicious, tasty dinner with a big variety of dishes and desserts. It tasted wonderful and we asked to say to the chief how much we were delighted with a food! The same with breakfast - great choice of tasty food. The personal was friendly and helpful. Everything was excellent and not for the first time... it's our second stay in this hotel.