Deeply unsatisfactory stay. The service team seemed entirely disengaged, and getting even basic attention was nearly impossible. Calls to the front desk went unanswered for long stretches, and when someone finally picked up, they sounded irritated and rushed. Requests were dismissed without explanation, and there was no effort to assist or follow up. The clear lack of hospitality made the whole experience uncomfortable. Definitely not recommended.
Extremely disappointing service from start to finish. Staff were consistently unhelpful and uninterested, basic requests were ignored, and every interaction felt like an inconvenience for them. No one offered assistance with anything, communication was unfriendly, and issues were handled slowly or not at all. For the price, you expect at least a minimum level of professionalism, but this hotel failed completely. I would not stay here again. I called reception to ask for a bottle opener and they literally hung up on me after saying I should “come and pick it up myself.” No attempt to help, no courtesy, nothing. For a hotel that advertises good service, this level of rudeness is unacceptable. If the staff cannot handle even the simplest request politely, there is no reason to stay here again.
wouldn't recommend, service is really bad
Great hotel connected with several others of Bristol group via tunnels and bridges. You can access fitness, a great swimming pool and a bowling alley. And the view out of the hotel into the city is just amazing. The only reason i took one start away by thr rooms is because the decoration is a bit very old school (70's), but they are really comfortable with all you need. (Ok, no boiler for water and a quick coffee). Great hotel and great service!!
Strengths. Very good location and infrastructure. Me and my wife were happy with the swimming pool and spa zone (Jacuzzi, Turkish bath, sauna). Also we liked a room and safe access to the hotel with cards, and cleanness. Very good soundproofing. Weaknesses. A rather poor buffet breakfasts. Lack of greeting sparkling water in the room (this is a spa & health resort!!!). We chose this hotel to celebrate our 15th wedding anniversary. We have notified the hotel of this. Perhaps we forgot that in European hotels, with the exception of Cyprus, Turkey and Ukraine, any celebration does not involve any compliment (rose petals, cakes, bottle of sparkling wine, etc.). We were also a little surprised by the payment for parking, although we understand that this is a normal European practice. As a hotel expert with 25 years of experience, I would like to note that the hotel should work on such a concept as welcoming.
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