Hotel Dvorana

We booked the suite room. The room is luxurious in every aspect except for 2 things, no external windows, and light tunnel into everything room that cannot be completely sealed. The team however, did above and beyond in general, and in particularly managed to block the light mechanically. The pool table room is great, breakfast is good (not amazing) but with the amazing team, we got a great experience. We didn't like the fact that the parking wasn't free and no one mentioned it when we checked in and gave the car info. Location is great if you have a car, which we had.

Edit: What hotel claims to ''clarify several important points" is indeed manipulation of facts. The questions and concerns are not being answered but they are redirected. So my initial query still stands: why haven't you inform in advance the customers who specifically bought the package of cinema + game center (cinema got broken on friday while we were doing check-in on Saturday). I didn't buy a package of sauna from you, why do you think it compensates what i purchased and if i will be ok with it (i even don't like saunas). Giving a voucher for future is useless as well. First, I am not living in that city, who knows if/when i will come again. Second, what i bought was a hotel stay with cinema experience, and if i just want to go to a cinema, i can do it in my city, so no thanks. Third, with your lack of communication, who knows if it will be really working next time. Instead of making your way out of it, what you could really do for a good customer service is to provide information to the customer in advance and let them choose if they would reschedule their stay or they would like to use other compensations (monetary, or as other service offer) . Your way of compensation (making the choice yourself instead of leaving it to the customer) is just to shut up the people with the service/product they didn't sign up for. But while you are hosting dozens of football players and satisfying your greedy business, who cares about a few other customers, right? Well done. Initial post: The hotel is a scam! Don't make a mistake of coming here. You can have much better places with even cheaper amount. My husband and I booked a stay package that included using the private cinema and gaming room. Imagine the price we paid for it! Then only when we arrived they informed us that the cinema is not working and we cannot use it. When we asked why they didn't inform us in advance so we could reschedule it, of course they did not provide any reasonable answer. They suggested we can have one hour sauna instead. Do you think 1 hour sauna really compensates a 2 hours private cinema that they advertised? I wouldn't book this place at the first place if i knew it. While this city is famous with spa, why i would come to your sauna for this price... Then when we asked about the game room, they said we can use it but it is quite mess because there are some football players staying. This place has zero professionalism and zero service culture and for us it is fully a regret. Even not mentioning other stuffs like bad location, and bad smell. Just don't choose this one.

Skip this hotel, this is a scam! How to describe one of my worst stay in a hotel?... - Location is very bad. - Cinema (main reason for coming) not available. Of course they didn't inform us prior our coming. - Pool area: full of dirty football players, with their dirty socks on the sofas, tables... Hygiene? Even receptionist told us that this place "is a mess". - Staff unfriendly, rude and pretentious - General stage of the hotel. It is old, smelly (canalisation). You can see they try to hide the misery. You can find better at a better price. Don't waste your time and money in this place.

What a magical place! Fantastic value for money (call hotel directly to book). Our Room was stunning (2 adults and 2 kids). Mini bar in the room was handy after long travel. Breakfast was good, but there could be more bakery and pastry options. Otherwise can’t fault it. We will be back!