Ensana Centralni Lazne – Maria Spa

The service in the restaurant was excellent and was the only thing that redeemed our experience with service. Unfortunately, my experience at the central lobby bar was the complete opposite and extremely disappointing. Asking for a welcome drink from the bartender was an unpleasant experience from the very beginning. Without asking any questions or trying to understand the situation, the staff member immediately responded with a rude and dismissive attitude, lecturing me about the rules for welcome drinks simply because I was collecting one for my parents. There was no professionalism, courtesy, or willingness to help—only arrogance and unnecessary hostility. I would not recommend ordering anything at this bar if this is the level of customer service guests can expect. I am genuinely surprised that a hotel of this standard employs staff who treat guests in such an unprofessional and disrespectful manner..

We were quite disappointed by our stay at Ensana Centrální Lázně. The staff at the reception was not very friendly and the check-in process was very slow and lengthy. The room was large, but some parts were in a bad repair and falling apart (should be checked technically). There was a thick layer of dust on the window curtains. First days of our stay the swimming pool at Hvězda was not open for public. This was not announced before our stay. The food was ok, but I expected more for 4star hotel. Often some main courses were running low or out and the replacement was very poor. Some meals were not cooked properly, soups were semi-cold. Deserts quite poor. The state of Nove lazne SPA is very poor - the steam room is smelling mould, not nice. It does not look so luxurious as it does at the pictures. I can only highlight the staff at Hvězda SPA and the Maria SPA - very friendly and nice. The overall value for money was quite poor. We stayed before Christmas 2025 for 3 nights.

I am extremely disappointed with my stay at Ensana Centrální Lázně. For a hotel that advertises itself as a 4-star property, the level of service is far below international standards. At this category, guests should reasonably expect staff to communicate at least basic English. Unfortunately, the majority of the staff made no effort to speak English at all. Instead of attempting simple communication, they refused to engage, which made even basic requests unnecessarily stressful. The attitude of several employees was unprofessional and unwelcoming. Rather than trying to assist, they appeared dismissive and indifferent. On multiple occasions, I felt treated differently as a foreign guest, which was deeply uncomfortable and disappointing. Room service was also unacceptable. Asking for something as simple as a cup of coffee was refused without explanation or any attempt to accommodate the request. In a 4-star hotel, this is the absolute minimum level of service one would expect. Considering the high price charged, the overall experience was not worth the money. The service quality does not match the hotel’s star rating, and the lack of international communication standards makes it unsuitable for foreign travelers. I cannot recommend this hotel. For the price you pay, there are far better options that offer professionalism, respect, and basic hospitality standards.

We have visited this hotel for the 5th time for the purpose of a health spa break. The rooms we had were always very good, spacious and well maintained. The treatments are done very professionally. We enjoyed the buffet food and found there was plenty of choice and the cooked food was tasty. We very much enjoyed the salad buffet among other things. The facilities are very good, especially the swimming pool.