Upon check in we were told there would be no hot water until 8pm. When we went to shower after 8pm there was still no hot water it was barely like warm and to cold for our toddler. Went to the front desk and the guy came to our room to check and he said that was the normal water temp. Also, the shower has no shower curtain and the floor gets soaking wet. The hallway light never turned off, so we had to sleep with the light on. Our room was next to the restaurant bathrooms and it smelled. The pool water was cold. The hotel bar closes early. It was in a nice location but our overall experience was sub par and we ended up checking out a whole day early due to all the inconveniences. We were not even offered a partial refund which I found pretty annoying.
Boutique Spa Hotel Aqua Marina
Address: Vridelni 3Availability
Description
Facilities
Reviews
I had an excellent stay at Boutique Spa Hotel Aqua Marina. From the very beginning, the hotel impressed me with its cozy atmosphere, stylish design, and spotless cleanliness. Everything is arranged with great attention to detail, which immediately creates a sense of comfort and relaxation. What truly makes this hotel special is the staff. I especially want to mention Natali at the reception – she is exceptionally caring, attentive, and always ready to assist with genuine kindness. Her warm welcome and professional support made me feel not just like a guest, but truly looked after. The spa facilities are modern and very relaxing, the rooms are spacious and comfortable, and the restaurant offers delicious food with a good variety of choices. Overall, my experience at Boutique Spa Hotel Aqua Marina was outstanding, and I am very grateful to the wonderful team — especially to Natali. I would definitely love to return and highly recommend this hotel to anyone looking for comfort, care, and a memorable stay.
This spa hotel is worth visiting, the entrance is stunning and the location near the river is very central and good for shopping, dining or just taking a chill walk. The rooms where clean and had all what is needed. The in house spa area is beautiful and is a must have. The door lock was kinda broken/or the cards where, but after several tries it worked. Unfortunately there was an unidentified sound, which the hotel was not able to fix. It was in another room near us and was so disturbing, we where not able to sleep at 2am :(. Happily an friendly employee was available at that time and gave us a new room for the night :) Still was a good experience
This is a 2 stars hotel or less. Room is horrible, with a really small and uncomfortable shower, if you are tall, is impossible to take a shower. Bed is so uncomfortable as well. Breakfast is a 0. No variety, no quality, they don't care if something is finished. I've been in "bed and breakfast" with a better breakfast. In the Spa area one sauna is broken, and the water is cold. In booking they say parking cost 10€, but here, if you want it, they charge you 20€ per day. And as you can see in the pictures, they don't clean a lot. Tables, astrays and everything is dirty. The last picture with the huge spider web, is inside the room. Not a good experience, and I would never come here again.
The beer bath, though enjoyable, lasted for just 20 minutes, which felt too short for such a unique experience. However, the experience was marred by the extremely arrogant and unpleasant attitude of the staff member overseeing it. Despite the brevity, it was enjoyable. Additionally, the massage I received from another staff member at the hotel was pleasant. The room itself was excellent and had good soundproofing, but the television could use an upgrade. As for the food, while it was edible, it didn't quite meet our expectations for a hotel of this caliber. We had difficulty communicating in Czech during dinner, even though we were in Karlovy Vary, and the server didn't seem to make much effort. Communication at the reception was also challenging. The pool was clean, and the sauna facilities were good, although the steam room was a bit small, accommodating only two people comfortably.
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