The Grand Mountain Hotel

We visited The Grand Mountain Hotel on January 6, 2023, and had such a wonderful experience! ❤️ The hotel is beautiful, and the rooms were comfortable, clean, and nicely maintained. The pool area was lovely and perfect for relaxing. Every meal we tried was absolutely delicious and beautifully presented. What made our stay even more special was the friendly and supportive staff. They were always welcoming and ready to help whenever we needed anything. We truly enjoyed every moment of our stay and would happily visit again. A beautiful hotel with great food, excellent service, and a relaxing atmosphere—highly recommended! ⭐️⭐️⭐️⭐️⭐️

The location and room facilities are good, but the service quality is disappointing. Some staff members lack the professionalism and knowledge expected from a five-star hotel. Unfortunately, the standard of service does not match the hotel’s five-star rating and falls well below what guests should reasonably expect from a property of this category.

Service is not professional at all and even the staff don’t look professional. Banquet operations are of worst case just pushing for the payment not properly working on the service. Location and the property is really good but the service is not up to standards. Don’t ever expect professional service at this hotel. Even the managers are not responsible when we give feedback, they hold deaf ears. If you are going for any function at this place, you should check on everything following up, because banquet coordinator is not on that. Even the banquet staff is not dressing professionally no manager or coordinator advise on that. Never think everything of your event/function would be in right place just by reserving and making the payment!

I came to know this property through a patient of mine as I wanted to visit Matale to meet and help an employee. From the time I contacted the hotel from reservation to departure, courtesy of all levels of employees were excellent. Although comparison with 5+ star hotel is impossible the service was if at all superior. The charges/ fees were modest and everybody in the hotel made my stay pleasant. Obviously the top management of this hotel must be kind people as employees behaviour is a reflexion of their superiors. Thank you. Dr Nalinda Rodrigo, Consultant Obstetrician and Gynaecologist and Chairman of a small healthcare facility.