Availability
Description
Great care is taken to ensure guests experience comfort through top-notch services and amenities.Remain linked during your visit by utilizing the complimentary internet access available.Prior to your check-in date, you can arrange airport transportation services, guaranteeing a seamless and efficient experience for both arrival and departure.Services offered by taxi, car hire and shuttle at the hotel ensure effortless exploration of Kandy.The hotel offers complimentary parking for guests who arrive with their own mode of transport.Effortlessly plan your daily activities and travel requirements with concierge service and luggage storage provided by the front desk services.Securing passes to the city's top attractions is simple with the hotel's ticket service and tours. Repeatedly enjoy your best-loved attire with the aid of the laundry service available at The Golden Crown Hotel.During leisurely days and evenings, in-room amenities such as 24-hour room service, room service and daily housekeeping enable you to maximize your stay in the room. The hotel is completely smoke-free. In limited designated zones, smoking is exclusively permitted.Crafted for coziness, every guestroom provides an array of features, guaranteeing a tranquil night's sleep while maintaining the level of comfort. For a more enjoyable stay, select rooms at hotel are equipped with linen service, blackout curtains and air conditioning.At The Golden Crown Hotel, a selection of rooms can be found that showcase unique design elements such as a balcony or terrace.For certain chosen rooms, guests can enjoy in-room amusement like television and cable TV as a part of their stay. Rest assured that your hydration needs will be met, as some guestrooms are equipped with a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar.Maintain your cleanliness and comfort using a hair dryer, toiletries and bathrobes available in select guest restrooms. Begin your day on a delightful note with a scrumptious complimentary breakfast, consistently served at The Golden Crown Hotel.Begin your holiday mornings right with your essential cup of coffee, offered daily at the cafe on-site.During your visit, indulge in a range of delightful culinary choices at hotel to enhance your experience. Concerned about your dining preferences? Fret not! The Golden Crown Hotel offers an assortment of culinary varieties featuring halal choices, catering to all tastes. Enjoy an entertaining evening alongside your fellow travelers at hotel's very own bar and nightclub. Do you possess exceptional culinary skills? Prepare your meals personally within the hotel at its BBQ facilities.Indulge in the numerous pursuits available at The Golden Crown Hotel. Treat and spoil yourself by stopping at massage, spa and sauna for a memorable experience. Begin your holiday perfectly by taking a plunge into the swimming pool. At the hotel, enjoy a laid-back beverage experience by the poolside bar, sipping on a soothing cocktail. Eliminate those holiday calories by stopping by hotel and making use of their well-equipped exercise amenities.
Facilities
Pool
Spa
Restaurant
Business installations
Children amenities
Bar
Reviews
Outstanding hotel with a beautiful view from the infinity pool. Everything was simply amazing and ALL the staff members are attentive and responsive to guests’ needs.
The candle-light dinner arranged for our anniversary in the pool area was very special. The F&B managers did their best to make sure that everything was perfect. The set menu course was very good but could be improved (desserts in particular). The best part was the appetizer “Smoked salmon rosettes on creamy
feta cucumber curls”.
Also, if you have time, don’t miss the SPA services! A special thanks to Viviana who gave me a great body massage.
Will definitely choose this hotel again!
Dear Hotel Management,
I would like to make a formal complaint regarding the poor service I experienced when attempting to purchase dinner vouchers from your hotel.
I have visited your hotel twice specifically to purchase vouchers for two dinner outings. On both occasions, the staff member responsible for issuing the vouchers was not available.
What disappointed me even more was my experience during my second visit. I clearly informed the staff that this was my second time coming to the hotel to purchase the vouchers because the responsible staff member was not available during my previous visit. Instead of taking the matter seriously or providing a proper solution, the staff member simply laughed and told me that he would contact me after two days.
I would like to ask: as a customer, am I expected to wait at the hotel until the responsible person eventually comes to the office? If the responsible staff member is not available, what is the purpose of making customers repeatedly visit the hotel and wait for someone to become available?
Your staff should be responsible enough to handle such situations and provide customers with an appropriate alternative. It is not reasonable for a customer to waste time and make multiple visits simply because the staff member responsible for vouchers is unavailable.
We are your customers, and we expect a professional standard of service. Unfortunately, the attitude shown by your staff made me feel that my time and inconvenience were not being taken seriously.
I kindly request the management to look into this matter, address the conduct of the staff involved, and ensure that proper arrangements are made so that customers do not face this kind of inconvenience in the future.
This hotel is fantastic. The interior design is very modern and has a calm aesthetic, particularly the rooms which are fantastic. The food here was also exceptional, with an incredible array of cuisines from around the world at the breakfast and dinner buffets, all cooked to a high standard by the chefs. Very welcoming team and service. The infinity pool and view from the pool are was incredible. Couldn’t be more impressed. Location is about 2km from Kandy lake, so a short ride or medium walk.
I had a wonderful stay at The Golden Crown hotel. The apartment was comfortable and clean. Everything was well organized, and I truly appreciated the attention to detail.
The buffet was excellent, offering a wide variety of delicious dishes every day. The quality of food and service exceeded my expectations. I would like to give special thanks to the Savana Buffet staff for their exceptional service. They were always welcoming, smiling, attentive, and genuinely caring. Their warm hospitality and professionalism made every meal a wonderful experience.
I would also like to express thanks to Thashara, Rashel and Hirunika for their outstanding hospitality, professionalism, and kindness.
I highly recommend this Hotel to anyone looking for a clean, comfortable, and enjoyable place to stay. Thank you for making my visit so memorable!
Our stay at Golden Crown Hotel was truly exceptional from start to finish. The front desk team welcomed us warmly and made the check-in process smooth and professional. The rooms were spacious, clean, comfortable, and very well maintained, making us feel at home throughout our stay.
The hotel facilities were excellent. The swimming pool was clean and relaxing, the kids' club and playground were fantastic and kept the children entertained, and the overall atmosphere was perfect for families.
Both the breakfast and dinner buffets were outstanding, offering a wide selection of delicious international cuisine with excellent quality and plenty of variety. Every meal was fresh, flavorful, and catered to different tastes, making dining at the hotel a wonderful experience.
I would especially like to thank Mihirini for her exceptional hospitality. She was incredibly kind, caring, and helpful from the very first day. What impressed us most was that even on her day off, she continued checking on us through WhatsApp and even asked her colleagues to check on us and ensure we had everything we needed. Her dedication and genuine care made our stay even more special.
Thank you to the entire Golden Crown Hotel team for an unforgettable experience. We highly recommend this hotel and look forward to returning in the future.
