Four Seasons Hotel The Westcliff, Johannesburg

If I could give a 0 star I would. I've travel all over the world and experienced many 5star hotel. Thier service and manners are not 5 star. Whom ever is the manger should get it checked and take the front of house staff to a real 5 Star hotel like the Saxon in Staincity to see the level of details of service, speed of service and just general friendliness. We did a large event and the staff were not truly friendly they almost looked annoyed. We requested on monday to leave something at reception that was left behind in two of the rooms and I went to pick them up today (wedesday) they were not at reception. The receptionist was calling around to find them, meanwhile his personal phone rings and its a video call which he took, while i was standing in front of him. The rooms are not blow away for what we have paied and maintenance is needed everywhere, walls full of scaff marks, carpet looks dirty not from not vacuuming but deep cleaning not being done.

My 2 sons and I stayed at the Four Seasons Johannesburg in late June and early July. We used the hotel as our home base as we did a safari in Madikwe and then visited the Seychelle Islands. The staff here was wonderful and frequently made us feel like we were in a White Lotus episode as they always lined up to greet us and to say goodbye. A special shout out to Adam, Mpho and Precious at the font desk for always ensuring that our stay was perfect and Ayanda who gave terrific service at the coffee lounge. The breakfast buffet was amazing with a variety of fresh and tasty items- an egg station, waffle/crepe station, hot American breakfast entrees, meats and cheeses, tasty pastries and breads, a wide selection of yoghurts and cereals. We also asked for the Four Seasons to provide pickup and dropoff to the airport as well as a driver for our4.5 hr ride to Madikwe and all the drivers were wonderful and safe. But a special should out to Rabinda who drove us most of the time. He always made us feel safe and engaged in the most interesting conversations with us which made the time pass quickly! Thank you Rabinda for doing such a fantastic job. Loved our whole experience here.

My parents and I stayed at the hotel in June and had the most amazing experience! The staff was so lovely and kind, always greeting us with smiles on their faces, and also so attentive. Breakfast was always tasty and created with locally sourced foods. We booked an expedition with the hotel and any timing issues were resolved immediately and they handled the whole process. Thank you so much to the four seasons team, we will definitely plan to return!

Had dinner with a few of my friends this week , absolutely loved the flame restaurant. Before going to flame we walked through the lobby and We were welcomed by the staff and they were lovely, we really felt warmly welcomed by them, they are fantastic, the restaurant had great service however we experienced this weird thing that happens to black customers with a black servers , at first I thought it was just me who noticed that but as soon as we were seated my friends brought up how the lady at the door was extremely hostile towards us … it was as if she was annoyed by our presence which was pretty upsetting because we were all so respectful towards her so that kind of put us off , I don’t want to out her, she was not the hostess she was a waitress who just happened to be by the door when we arrived. The actual hostess was very sweet . The cocktails were delicious and refreshing . I had ordered the seared tuna taco , I thoroughly enjoyed it as someone who doesn’t eat avocado. My friend had the wagyu burger which she loved and so did I , I didn’t expect it to have that many flavors, I’d definitely recommend that. The complimentary bread was great however it was a bit hard and not very warm but we enjoyed some of that. Our servers were palesa and Tiinyiko , we really enjoyed patience and service , Can’t wait to be back for lunch