Ramat Rachel Resort

Was with a group and went to get breakfast and was approached by four men who work in the kitchen and forced to go sit outside in a makeshift Sukkot where the tables were set up they were dirty. There were cats jumping on the tables. They were not cleaning up the tables. There was dirty silverware dishes on each table and there was no freshwater on the tables you had to get up and go ask to get a replacement of silverware or freshwater. Also, in the rooms they did not vacuum each day I guess because of convention they decide they don’t need to clean the rooms the same way they did not vacuum the floors and did not even empty the trash trashcan we had to go ask them to do that. I feel like because of the convention that we are not being given the same exquisite service that other customers receive. 9/08/26-9/24/2026

Nice place, great for famlies, the rooms are nice and clean. The food realy good and teasty. Its close to Jerusalem but need a drive for getting to the city. Its realy wiered that they want to pay in first day before checkin. You can for a great pools for adults and childrens

Prestine, clean, very friendly, family oriented, overlooking beautiful scenery of the hills of Jerusalem. Great food in the dining area with comfortable seating. The indoor pool park was one of a kind for everyone. This place hit the spot for the vacation we needed! What a lovely experience, thank you!

Our family stayed at Ramat Rachel Hotel from July 20–22, 2025, in Room 114, and it was one of the most disappointing hotel experiences we’ve had. At check-in, I was required to prepay and was refused a receipt, even though I explained it was needed for business. I was told I could only get it at checkout, which is unprofessional and inconvenient. We were given only two small bottles of water for a two-night stay—for a family of four, including a baby. When we asked for more, we were told to buy it. We were directed to use the hotel’s water machine, but the water that came out was brown and undrinkable. Only after insisting and showing the front desk the water was I given two more bottles, which still didn’t solve the issue. The room had multiple cleanliness problems: towels came with hair in them, and the desk was infested with ants, making it unusable. Throughout our stay, the staff were dismissive and unwilling to assist. Requests for basic needs like clean water and fresh towels were met with minimal response. Despite contacting the hotel after our stay by email and WhatsApp, I received no reply. This hotel advertises itself as four stars, but our experience didn’t come close. I cannot recommend it and would urge others to reconsider staying here—especially families with youn children.