Ramada By Wyndham Jeju City Hall

I found Ramada by Wyndham Jeju City Hall to be a convenient place to stay, especially with so many shops and restaurants close by. It made getting around the area very easy. The only downside for me was that breakfast choices were quite limited for Muslim guests, with very few halal options available.

Quick, fuss-free check-in Rooms were clean, neat and tidy.

Today (April 18), I arrived at the hotel to check in for my reservation (April 18–20, two nights). I presented my passport and Agoda booking confirmation number, but the front desk informed me that “someone had already checked in” under my reservation. The staff’s attitude was quite poor, and they initially questioned whether my booking information was incorrect. I then provided my Agoda confirmation email and credit card transaction record, after which they began rechecking the details. The whole process took nearly an hour. In the end, the hotel informed me that my booking information had likely been stolen and used by someone else to check in. This experience was extremely frustrating and disrespectful, especially being doubted at the beginning of the process. I would like to remind everyone who books through platforms like Agoda to pay close attention to the security of your booking information. It’s also advisable to reconfirm your reservation directly with the hotel in advance to avoid situations like this. Overall, this was a very unpleasant experience. I hope both the hotel and the booking platform will take booking security and customer service more seriously. The counter staff's name is찐 롱

The only annoying thing was that, when we were finishing breakfast, a restaurant employee came to our table and rudely cleared our plates away. I understand that breakfast ends at a certain time, but couldn't they have let the passengers finish eating? We didn't think to go back for more food because we assumed it was over when we saw the staff clearing the buffet plates, but they could have at least let the passengers eat and swallow their food. it was a guy with glasses.