Landing Jeju Shinhwa World Hotels & Resorts

They don’t deliver ice to the room! My room was at the farthest end, I’m not sure if it’s because of that but did I put myself here this far? They want me to go to the front desk and ask for ice. Marriott and Shinhwa delivers ice to the room, not sure why landing doesn’t 🙄

Definitely not a five star hotel. Been travelling across the world in the last 20 years and never had the need to leave a bad review for a supposedly 5 star hotel. A couple of bizarre encounters: 1) Rooms were dirty with a strong smell coming from the toilet 2) want to use the gym? You pay extra $15 a day, want to use the pool? $35 extra per day 3) this is the first hotel I've been that does not provide you with basic tea or coffee sachets in the room. Even a budget hotel provides such basic amenities. This hotel only provides you with two bottles of water 4) nothing impressive about the shinhwa shops complex. Theme park looks derelict and outdated and the shops are distasteful 5) there's barely enough parking spots 6) for a five star, you expect concierge to bring your suitcase to your room. I was handed it back at the lobby. Given the reasons above, please refrain from staying in this hotel. I am going to do a video review on social media given the abnormally poor service.

Great option if you have kids, it’s basically a giant resort with lots of restaurants shopping centre and a waterpark. The sky pool is heated and so usable, even if the weather is a bit chilly It’s a handy location. It’s about 30 minutes from the airport so it’s good for exploring the wider area.

We are currently staying here for the WAGC golf finals. Unfortunately we still have a week left here. We have received service here that you would not expect from a 1 star brothel, let alone a supposed 5 star hotel. Some of the staff we have dealt with are dismissive, couldn’t care less and at times have been downright rude with absolutely zero attempts to make right on their errors. I won’t waste my time going into detail because based on the responses to other reviews, I am confident the reply we will get is going to be the same, which incidentally is more or less the response from staff when dealing with our issues: “we will try to train our staff better” - I see this has been the generic response for half a decade now, so it is clear nothing has changed, either in terms of service or in terms of attitude by the staff and management. I have travelled the world for 20 years and have never left a single bad review in my life - even if the service wasn’t up to par. But so bad is our current experience here that it has compelled me to write a review for the first time in two decades. It is important for people considering booking at this hotel/resort that expect certain amenities to be included - the only thing included is a bottle of water per person per day. Want to use the pool? $30/day. Want to use the Gym? $20/day. For someone that has lived and loved Asia for many years, if this trip was my first experience of South Korea I would never come back here in my life. It is sad that the management of this hotel do such an unjust disservice to the culture and people of Korea.