The Bcc Hotel & Residence

Staffs are very helpful and polite. Breakfast is super good. Room is average.. maybe too old and worn out. Toilet needs upgrading badly. . Floor tiles are chipped and it's very dangerous if we kicked on it. Only one Shower gel and one shampoo given.. BTW there's no fridge.

I had a wonderful experience during my stay. I stayed for 2 nights. The breakfast was absolutely delightful and different menu each day, with a wide variety of fresh and delicious options to choose from. Everything was well-prepared and beautifully presented, making each morning something to look forward to. Surely will come back to stay again. The environment was great too.

I had a wonderful experience during my stay. I stayed for 3 noghts .The breakfast was absolutely delightful and differebt menu each day, with a wide variety of fresh and delicious options to choose from. Everything was well-prepared and beautifully presented, making each morning something to look forward to. The hotel corridor area was a little hot as theres no aircon which is a little uncomfortable however the hotel room was clean, comfortable, and thoughtfully arranged. It provided a relaxing atmosphere, and which made my stay even more enjoyable. I would also like to give special recognition to Claudia for her outstanding service during my mirning breakfast. She was incredibly attentive, friendly, and always ready to assist with a warm smile. Her professionalism made a difference and added a personal touch to my experience. Overall, I highly recommend this hotel and look forward to staying here again

I used to stay at this hotel many times before COVID, and I never had any issues. Everything was good back then, which is why after almost 3 years of not going to Batam, I decided to book BCC again for my birthday trip with my husband. Unfortunately, this stay was a huge disappointment. First, the air conditioning was terrible. When we checked in, we were told to wait 30 minutes to an hour for the room to cool down, which was understandable. But even at night while we were sleeping, the room was still warm. We could barely feel the aircon, and my husband was literally sweating throughout the night because the unit was too far from the bed. It seems like the centralized air-conditioning is no longer in use, and the normal aircon wasn’t enough to cool the room. Second, the toilet bowl was unusually small. The worst part started on our second day. Around noon, I found a cockroach inside the toilet. I immediately called the receptionist to report it and asked them to clean the room since we were heading out. When we came back around 4–5 PM, our room still hadn’t been made up. We then had to wait another 30 minutes for housekeeping and pest control to come. The whole time, my husband and I had to stay inside the room while they sprayed insecticide. What disappointed me the most was that the hotel never even offered to change our room. That night was the worst experience I’ve ever had in a hotel. Just as I was about to sleep, a cockroach crawled onto my head. There were another two on the bed, and we had to catch them ourselves. We barely slept that night because we were so uncomfortable and worried there were more. The next morning before checking out, we found even more cockroaches—two near the fridge area and another one on the blanket. This completely ruined what was supposed to be a special birthday trip. It was also my husband’s first time visiting Batam, and this experience has completely put him off staying at this hotel ever again. Sadly, we will never stay at BCC again. The hotel interior feels very old, poorly maintained, and doesn’t seem to be properly taken care of. To make matters worse, I came home with multiple rashes on my hands after the stay. This was honestly a traumatic experience, and I hope the management takes this seriously because no guest should have to go through something like this. I’ve attached photos and videos as proof.