Parkroyal Serviced Suites Jakarta

We were treated like royalty. We came for our honeymoon, and the staff went out of their way to make it special for us. The welcome was wonderful—we were each offered a complimentary meal and drink, and the room was beautifully decorated with a lovely message congratulating us on our marriage. The chefs and managers even took the time to come and chat with us. The staff at breakfast were incredibly kind and warm. The view from the rooftop is incredible. We have a view over all of Jakarta. The indoor pool is large and quiet. The breakfast selection was excellent and offered a fantastic variety. I also have to mention the quality of the bed and linens; we slept so well (I’d love to know the brand of the sheets, mattress, and duvet! 👀). The hotel truly earns its 5 stars. We highly recommend it. A huge thank you to the entire team! François and Oriane

We are a family of two adults and one 3-year-old child and stayed in the One-Bedroom Executive Suite for three nights during our visit to Jakarta. We were very impressed by the service provided by the staff throughout our stay. Everyone was warm, helpful, and welcoming. The suite was clean, comfortable, and well-maintained, and the amenities met our needs for a family stay. One feature we particularly appreciated was the in-room washer-dryer. We packed light for the trip and found it very convenient to be able to do our laundry in the suite. It was also a pleasant surprise that both detergent and fabric softener were provided, making it completely hassle-free to use. One small area for improvement would be the microwave. We had some difficulty trying to reheat leftovers and were unable to get it working despite several attempts. While we could have contacted the staff for assistance, it would have been helpful to have a simple instruction manual or guide available in the room. Although we did not have the opportunity to make use of the swimming pools, we enjoyed the breakfast buffet on two of the three mornings. The selection was not extensive, but all the essentials were well covered. I particularly enjoyed the pre-prepared Caesar salads, the made-to-order iced lattes, and the rotational hot dishes, which provided some variety between mornings. Our 3-year-old son especially loved the made-to-order iced chocolates and looked forward to them each morning. Overall, we had a very pleasant stay and would not hesitate to recommend PARKROYAL Serviced Suites Jakarta to families looking for a comfortable and conveniently located base in the city. The excellent service, well-equipped suite, and thoughtful amenities were certainly highlights of our stay.

Great job to the Reservation Team. They were attentive to our requests and even arranged a room upgrade, which made us feel valued before our arrival. Unfortunately, everything positive was overshadowed by an extremely unpleasant stay. The room air conditioner did not work properly throughout the entire night. Engineering came to inspect it, but the issue was never resolved. The room remained uncomfortably warm until morning, making it difficult to rest. This completely ruined what should have been an enjoyable stay and negated all the wonderful efforts made by the Reservation Team. I reported the issue again the following morning. Engineering returned, cleaned the AC filter, and finally fixed the problem—but this was only about three hours before our scheduled check-out. By then, it was far too late to make any meaningful difference. Out of a 22-hour stay, we endured approximately 20 hours of discomfort and enjoyed only about 2 hours with a properly functioning room before checking out. To make matters worse, during check-out, the staff never asked how our stay had been. The only question was how I wanted to settle the payment. It was only after I personally raised the complaint that I received a brief "Sorry," with no genuine concern or attempt at service recovery. A comfortable room is the most basic expectation of any hotel. Sadly, this hotel failed to deliver on that fundamental promise. I sincerely appreciate the Reservation Team for their excellent service, but the poor maintenance, ineffective response from Engineering, and lack of empathy at check-out completely overshadowed their efforts. As a GHA Titanium member and Based on this experience, I have to give the room 1 star and will definitely think twice before returning.

Stayed at Park Royal with my family for 5 nights, I can confidently say that this is a good hotel with excellent service provided by staff on top of it being at a good location (5 minute walk to Grand Indonesia mall, close to Thamrin). On our arrival, the staffs greeted us warmly and handled our luggages with care even though there were 11 of us. I accidentally lost my luggage tag and the staff even contacted me saying he would deliver it to my room. Khalis and Dede, the waiters who served us during breakfast was extremely friendly and attentive, offered us coffee and teas. He even said we could order another cup of coffee to go. The only downside of this hotel I would say is the room. I find the layout of the room (cheapest one) too cramped. It is difficult for people with large suitcases (XL size) like me to unpack. There’s no luggage rack and there’s only one mirror in the room (which is in the toilet). It would be nicer to include another long mirror in the wardrobe especially for us girls who like to see our outfit from head to toe. Then again, those are only minor things (rooms for improvement) that some people won’t mind. I will say that the amenities provided are too notch and of good quality. In summary, this is a hotel I would stay at If I were to visit Jakarta again.