Last friday late night i and my friend reach hotel.After check in , on the floor have hair ,table also have hair.Towel no clean and smelly.Rubbish bin also spoiled.when i go to receptionist feedback ask for change room. Them dun know english , i use my phone google translate to bahasa Indonesia.End up change and upgrade room for us.the next day breakfast very dissaiponted all dish is cold.after breakfast think want go to gym but is out of service.
Deeply disappointed with our recent stay at Oakwood Taman Mini. We chose this hotel specifically for a family getaway, but the main facilities we looked forward to—the swimming pool and the gym—were both under maintenance without any prior notice on their social media. To make things worse, the advertised kids' activities were nowhere to be found. While the reception tried to compensate with a kids' tent, the experience was ruined by a lack of hygiene; one of the staff members walked into our room wearing shoes while the other didn't. This inconsistency in SOP is quite bothersome. Considering the high nightly rate, we feel we didn't get the value we paid for as we were practically stuck in the room. A very underwhelming experience for a lifestyle-focused stay
This was just a short stay while we’re counting down to our wedding… but wow, it turned out to be way more memorable than expected 😂 First of all, the room? Super nice. Like… even the cheapest rate didn’t feel cheap at all. Facilities are good too, BUT sadly the swimming pool and gym were still under renovation (I was mentally ready to be productive at the gym… maybe next time 🥲). NOW the highlight: my fiancé’s birthday happened during this stay 🎂 So I tried my luck and asked if they could give a complimentary cake… AND THEY SAID YES??? FOR FREE??? 😭💖 Then I pushed my luck even further (yes I know, I’m that guest 😂) and asked if I could bring decorations + if they could help set it up… AND THEY ACTUALLY DID IT. LIKE PROPERLY. NOT HALF-HALF. FULL EFFORT. I was lowkey spamming them with requests but they still listened to everything and executed it perfectly. My fiancé was sooo touched, mission surprise = SUCCESS 🥹✨ Big shoutout to the receptionist, guest experience team, AND housekeeping—honestly you guys are angels 🫶 Definitely coming back soon!! Hopefully next time the pool and gym are ready so I can pretend to be healthy again 💪😂 Oh and just a tiny note: it would be even better if the receptionist team could speak more fluent English, especially for international guests! By the way, probably the receptionist also written my name wrong haha, next stays I will joking around to make sure they don't write it wrong again😂 Anyway, thank you sooo much for making our stay extra special 💖
happened to stay here for the weekend, the room was spacious and clean. we tried iftar buffet at the restaurant, the food was unbelieveably delicious. i love their mie ayam and sop iga stall. and their staff was genuinely sincere. BESTT and recommended
Very disappointing stay. The receptionist’s greeting was unfriendly from the start, which already set a bad tone. The hotel area was messy and dirty due to ongoing construction, yet the room rates remain high with zero compensation, completely unreasonable! This place is far from ‘upscale.’ The room had many issues, including no hairdryer at all. The bathroom was very small and uncomfortable. Breakfast was another letdown: limited options and the taste was honestly terrible. Overall, not worth the price. Definitely not recommended!
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