Mulia Senayan

Very Bad Service Experience with Chandra Cascade Lounge I would like to express my disappointment with the service provided by Chandra. We had a lunch buffet at the café for 20 people. After lunch, four of us went to the smoking area to take a short break. However, we were told that we had to place an order to sit there, so we ordered two café lattes. When I asked my wife and sister if they wanted to order anything, they declined because they were already full and we only intended to stay for a few minutes. Unfortunately, Chandra then insisted that my wife and sister either place an order or leave their seats. I found this behavior unacceptable and extremely disappointing, especially considering that we had just spent time dining at the café as a group of 20 people. This experience reflects a very poor standard of customer service. I believe customers should be treated with courtesy and respect, rather than being pressured in such an unprofessional manner. I hope management will take this feedback seriously and address this issue to ensure that other customers do not have to experience the same treatment.

Yesterday, I stayed at The Suites and decided to bring my two kids along to Hotel Mulia, where my office event was held.. Having stayed here many times, Hotel Mulia has always been a place I can count on. And once again, it didn’t disappoint!👍 What I love most about this hotel is its consistency. The warm hospitality, excellent service, and delicious food always make me feel welcome. Dinner and breakfast were both wonderful, with so many varieties to choose from, and everything was absolutely delicious! Strategic location, complete facilities, and exceptional service, Hotel Mulia never fails to make every stay feel special. It was even more memorable this time because I got to share the experience with my two kids. ❤️ Always a pleasure to stay here. Consistently amazing, every single time. Simply the best! ✨

Tentu, saya tambahkan Japanese, Korean, dan Chinese cuisine agar review-nya lebih lengkap dan tetap natural. I have been enjoying the buffet dinner at The Café, Hotel Mulia, many times, and it never disappoints. The food is always fresh, delicious, and beautifully presented, with an incredible variety of choices. From fresh salads and vegetables to lobster, crab, oysters, fresh fish, pasta, grilled dishes, and a wonderful selection of Asian cuisine, there is something for everyone. I especially love the variety of Japanese, Korean, and Chinese dishes, along with the many other Asian specialties. And the desserts are simply the best — with so many delicious choices, it is always hard to pick just one! The quality, freshness, and variety of the food make every visit a wonderful dining experience. Definitely one of my favorite places for a memorable buffet dinner in Jakarta.

I've had mixed experience for stay here 4 days and 3 nights. good experience driven by some of nice staff at gym facility named pak Agus and pak Karmin. they've been good and teach me to use some of tools at the gym. very Nice. also, i've had good experience with staff at lounge. they were very good and served me well. for all of them, thank you for your service. ah, also Bed and Pillow in this hotel is one of the best that i've experience soft yet firm. cant imagine how to describe, but i slept well. bad experience came from staff at de cafe (when breakfast). some of them not very nice even wrong service when i was ask for cafe latte, instead the staff served me americano. also, some of staff who bumped into me at elevator. they choose to just only greetings other guest that with me at the elevator and ignore me. well, i guess there are some of favoritism in here (?) or they just look based on appearance? since i wore only tshirt and other guest well grooming with nice outfit? lol... in short, i wont stay in here again, maybe will do some dinner/lunch, but if there are any other option on the table, i'll choose another.