Four Points By Sheraton Bintan, Lagoi Bay

We had a wonderful stay at Four Points @Sheraton at Lagoi from 2 Oct 2026 to 4 Oct 2026. During our short stay we were immensely impressed by the excellent service of every staff, ranging from the front-line to the service staff at their restaurants. I specially like to commend a female waitress from Rempah Kitchen. We were asking for directions to El Lagoi restaurant upon arrival and she brought us there personally. Since it was quite dark already, she even offered a helping hand along the way. It is heartening to see her going the extra mile to help and telling us more about the hotel for the weekend. It is a pity I did not get her name. Another shout out to Indra from El Lagoi for his great hospitality and personalised service. It made us feel very comfortable to dine there. Also, there was a male live band singer on Fri 2 Oct. He was able to engage the diners and bring out the happy atmosphere to kick off the start of Oktofest. Truly, we enjoyed our stay there. An area for improvement was the airconditioning in the rooms. Though it seemed blasting, the air was not cool enough.

This was my first time trip to Bintan Indonesia, so I had no idea what to expect, what to play, what to do, what to see, and where to stay. I have been searching up and down for nice resort hotels and researching on water and land activities. There are so many nice hotels and activities and had a hard time choosing. I decided to send an email to 4 top choice hotels and Four Points Sheraton came back to me. I asked a few questions and eventually the actual Hotel Concierge sent me a Whatsapp message. The Hotel Concierge staff name is Sandy. We started communication from 2 weeks ago and I collected a lot of information about the hotel and the island and all my queries were answered by him. He even took the time on his off days to reply me, took the time to check with other hotel staff to reply me and even shared with me the activities on the island and where to go and where not to go. Sandy was really good and very helpful in preparing for my trip to Bintan. To the Hotel Management, please send my big Thank You to Sandy please and please let him know that all his efforts with me were great and well done. Sandy helped me to arrange my complimentary ferry transfers, my 4 hour car package, and land activities. I had so much fun at the ATV rides, seafood, and the fireflies tour. He also assisted me with my lunch and dinner reservations, my special birthday occasion preparations, and room requests. My whole trip was smooth and good from all the help of Sandy. Also, I would like to give a shout out to the Service Team whom also messaged me to check on my overall trip and customer experience in Four Points Bintan. I had a Cabana Room Twin Ocean View Room. Room was good and clean and I had a wonderful view of the ocean. No complaints on the room. I wanted to try my Marriott Bonvoy app key to open the door but it seemed there was an error there hence I used the physical card throughout. Good thing is I used the Marriott Bonvoy app to request for extra towels and water bottles which was really good. Service was fast and spectacular!! Buffet breakfast was good too! Wide spread of food and I havwe no complaints there too. My 2 nights stay with the hotel ended up very very fast and had to return back home. I really enjoyed the trip in Bintan, had some sunburn on myself and will be returning to Bintan very very soon.

We stayed as a group of 14 guests occupying 10 rooms and had a wonderful experience overall. A special mention goes to Duty Manager Gaby Jasmine, who provided exceptional service throughout our stay. Although there were some issues with our room arrangements upon arrival, Gaby handled the situation professionally and efficiently, ensuring everything was sorted out for our group. What impressed us most was her attentiveness and genuine care for the guests. She remained approachable, proactive and always willing to help, which made a big difference to our overall experience. The hotel itself is well located, comfortable and a great choice for a relaxing getaway in Bintan. Combined with the excellent service we received, it made for a very enjoyable stay. Thank you, Gaby and the Four Points team, for your hospitality.

We had never heard of Bintan before when booking a Southeast Asia tour from the USA, and we took a chance hoping that it would be a peaceful, quieter alternative to busier areas in Bali or Thailand. I’m so glad we made this choice and that we stayed at the Sheraton Four Points. We stayed in a garden view pool villa for three nights, which was gorgeous. The room had thoughtful luxury touches, great air conditioning and shower pressure, and an outdoor space that felt like our own private jungle. The value for money was incredible - similar villas in other locations could easily be more than double the price. I really can’t say enough about how amazing this room was and it’s absolutely worth the upgrade if you’re considering it. The resort was clean and quiet, offering a relaxing space for reading and lounging by the pool. The staff is exceptionally friendly, greeting us with a smile and often checking in to see if we needed anything. While the hotel does not maintain the beach, it is clean and quiet with nobody trying to sell anything. A highlight for us was walking in the beach at low tide in the mornings, as well as the epic sunsets. Just down the beach is Lagoi Plaza with grocery stores and restaurants including Warung Yeah for local cuisine and Sushi Wan, (both delicious at very reasonable prices). We also enjoyed the hotel restaurants for snacks although price points were higher and dishes were hit or miss. The food quality was good, but not great. The breakfast spread, however, was impressive and kept us full. We appreciated that there were many local dishes to try at the breakfast buffet. Overall, this was an exceptional place to stay for a quiet, romantic, “do nothing” type vacation.