Four Points By Sheraton Batam

Excellent hotel with exceptional service! The room was clean and comfortable, and the staff were very friendly and welcoming. Special appreciation to Ms. Gisela from the Sales Team for her professionalism, prompt responses, and excellent assistance throughout our stay. She was incredibly helpful and made everything smooth and hassle-free. Definitely a great place to stay

We stayed at this hotel for 2 nights and had an overall pleasant experience. The room was spacious, clean, and well-equipped with all the necessary toiletries. The front desk and restaurant staff were friendly, welcoming, and very helpful throughout our stay. Unfortunately, the spa experience did not meet the standard I would expect from a 4-star hotel. After a long and tiring day, I decided to try the hotel's spa on Level 2 instead of going out for a massage. I arrived around 11:00 p.m., which was their last appointment time. From the beginning, the experience was disappointing. The spa staff was neither professional nor particularly friendly. When I asked about the different massage packages, she showed little interest in explaining the options and simply pointed at the menu for me to choose. There was also no welcoming tea or other thoughtful touches that are typically expected from a hotel spa. The massage room itself was another letdown. It felt like a meeting room that had been minimally renovated into a treatment room rather than a proper spa. The atmosphere was not relaxing or comfortable. My massage started at around 11:10 p.m. and ended at approximately 11:55 p.m., so the session was noticeably shorter than expected. Throughout the treatment, it felt like the therapist was rushing, probably because she wanted to finish work and go home. As a result, the massage felt hurried and lacked the quality and attention I was expecting. What concerned me most was the hygiene. After my massage, I noticed that the therapist did not change the bed sheet for the next customer. She only straightened and adjusted the sheet before preparing the room again. This gave me the impression that hygiene standards were lacking, which is unacceptable for a hotel spa. Overall, the spa was definitely not worth the price. While I was happy with the hotel overall, I would not recommend the spa. For the price charged and the hotel's 4-star rating, I expected a much higher standard. If I visit again, I would definitely choose a massage outside the hotel instead, where the service, environment, and overall experience are much more professional, comfortable, and relaxing.

I stayed at the Four Points Sheraton in Batam for a week on a business trip. The hotel is very nice and the staff are very friendly and accommodating. The hotel is in a great location near to all the expat bars and restaurants. The breakfast is very good but the best is the coffee. Thank you Citra and Deyann for the wonderful coffee. It was so good i bought a bag from the restaurant. Ill definitely be back and stay here again next time I'm in Batam. P.S. The bar in the lobby is a bit expensive

If I could give more than 5 stars, I absolutely would. My husband and I were guests at this hotel when an unfortunate accident occurred on 15 June, when my husband was knocked down by a motorcyclist and was bleeding, pretty banged up and had a fractured arm too! What followed was an experience that showed us the true meaning of hospitality, compassion, and humanity. The hotel staff, especially Agi, went far beyond anything we could have expected. When we found ourselves in a stressful and frightening situation, Agi immediately stepped in to help. He attended to us in the lobby, accompanied us to the hospital, stayed by our side throughout the ordeal, and ensured we returned safely back to the hotel afterwards. Not forgetting the team had to clean up after us too! This was not simply excellent customer service. It was an extraordinary act of human kindness. Their willingness to help during one of the most difficult moments of our trip is something we will never forget. Recovery will take time, but we will always remember the care and support we received from the team at this hotel. To Agi, Jovan, Zul and everyone involved, thank you from the bottom of our hearts. You are a true reflection of the warmth, professionalism, and character of this hotel. Management should be incredibly proud to have such exceptional people on their team. This hotel doesn't just deserve 5 stars—it deserves many more.