Bintan Lagoon Resort

I would like to give my praise to all the staff at the hotel, from the buggy drivers to the front desk team, housekeeping staff and restaurant servers. Everyone I met was friendly, helpful, and genuinely warm. Compared to my previous stay at The Sanchaya, the staff here are definitely deserving of five stars. The buffet food has been pleasantly surprising and much better than I expected. I enjoyed both the local and Western selections, and the variety was more than enough to keep things interesting. The room is spacious and clean, and I appreciate that the air conditioning is not centralized, allowing us to adjust the temperature to our own comfort. One area that could be improved is the drainage, as there can occasionally be a fairly strong smell. All in all, considering the price, this has been an exceptional stay. The excellent service, good food, and comfortable room make this hotel great value for money, and it absolutely deserves this review.

Fantastic experience with the family in February! We were greeted by a harmonious atmosphere and very pleasant service! The rooms were in a very good standard with a nice calming smell that always made the pleasure of coming back to the room great. The service I experienced here was some of the best I have ever encountered. Incredibly polite and made us feel very welcome! We will be back and recommend this to everyone we know

Overall, we had a wonderful stay at Mövenpick Resort & Lagoon Bintan. From the moment we arrived at the ferry terminal, the complimentary shuttle bus transfer to the resort was seamless, and check-in was quick and hassle-free. Considering the resort has only recently opened, everything was well-organised and the facilities were impressive. There were still a few areas where work was being carried out, but that was completely understandable and didn’t affect our stay. In fact, it made us even more excited to see how the resort will continue to grow and what new experiences they’ll introduce in the future. The property itself is huge, with plenty to do for guests of all ages. There’s a gym, spa, Pilates classes, and a recreational village featuring a mini arcade, pool tables, foosball, and table tennis. You can also rent bicycles or e-bikes to explore the resort, including a designated cycling route that passes by the beach. The resort is perfect for both couples looking for a relaxing getaway and families wanting activities to keep everyone entertained. The staff were warm, friendly, and welcoming throughout our stay. There are three swimming pools in total—a large main pool and two smaller pools—so it never felt too crowded. At the beach club, you can also rent kayaks and take part in other water activities. One of my favourite touches was the complimentary Chocolate Hour from 3:00 pm to 4:00 pm. It was a lovely experience and one of the unique features that makes a stay at Mövenpick feel special. That said, we were slightly disappointed by what happened after we checked out. As our ferry departure was still a couple of hours away, we were waiting at the hotel and thought we would try our luck by asking if we could enjoy Chocolate Hour one last time. Unfortunately, our request was declined unless we paid an additional fee. While we completely understand the policy, it would have been a thoughtful gesture to extend this small courtesy to departing guests who are simply waiting for their transportation. It would have left an even more memorable impression of an otherwise wonderful stay. I could honestly go on about everything this resort has to offer. There are also different activities organised throughout the week, such as batik painting and bracelet making, so there’s always something new to try. Mövenpick Resort & Lagoon Bintan truly feels like an all-in-one destination where you can relax, stay active, and never run out of things to do. We’d love to return in the future—not just because we enjoyed our stay so much, but also to see how the resort continues to evolve as it settles into this exciting new chapter.

Our stay at Movenpick Resort & Spa Bintan was truly exceptional from start to finish. The team made us feel welcome the moment we arrived by providing an early check-in and they also arranged a late check-out allowing us to enjoy our vacation without feeling rushed. What really made this resort stand out was the incredible hospitality. Every staff member greeted us with a genuine smile whenever we crossed paths. Everyone was warm, friendly and always willing to help. They didn't just respond to our requests but they also followed up to make sure everything had been completed and that we were satisfied. That level of care made us feel genuinely valued. A special thank you to Erica from the restaurant. She went above and beyond to make every dining experience enjoyable. Her kindness, attentiveness and cheerful personality truly made a lasting impression on us. The resort itself is beautiful, peaceful and very well maintained, but it's the people who make it unforgettable. Their professionalism, warmth and dedication to guest satisfaction are simply top-notch. Thank you to the entire Mövenpick Bintan team for making our stay so memorable. We can't wait to return and will gladly recommend this wonderful resort to our family and friends.