Loved our stay here! The hospitality was amazing from the moment we checked in. The room was spacious, clean, and comfortable. Definitely no regrets staying here! Plus, the location is super convenient, so it was easy to get around everywhere. Would definitely stay here again! ❤️
Visited in November 2023 to attend a roundtable discussion held in the hotel's meeting room. The meeting facilities were well-arranged, providing a focused, functional, and comfortable environment for an interactive panel session and stakeholder discussions. The staff maintained efficient service, and the location near the Senayan area offered practical accessibility for work visits in Jakarta. It serves as a reliable and well-equipped venue option for corporate or organizational meetings and medium-scale events.
Stayed here twice for concerts at GBK, and the location is definitely the biggest plus. It’s within walking distance to the venue, which makes it super convenient, especially after a long concert. I also got a room upgrade on my second stay, which was a lovely surprise and much appreciated! The only downside is that the hotel parking area is quite far from the hotel entrance. Valet parking is available, but it comes with an additional fee. Overall, a very convenient choice if you’re attending an event at GBK.
Stayed for 2 nights, the staff are super friendly and helpful, the guy at the entrance gate always greet me everytime i walk out there. However, i found the room are not very noise-proof, i can hear everything happening in the hallway. Also, there is just a lot of noises coming from the ceiling, it's really distracting, probably coming from a maintenance or a housekeeping staff from the floor above. Beside that, the place is really nice and comfortable, had a pool and a tennis court, everything is clean not a single problem.
Stayed several nights and upgraded to a Junior Suite for a family stay. The positive side was the complimentary lounge access with light snacks and coffee from 6 PM to 9 PM, which was a nice benefit of the room upgrade. Unfortunately, the overall guest experience was affected by poor communication and inconsistent service. Several important details were not clearly explained during check-in. For example, my voucher stated "Breakfast in Room," which naturally led me to believe breakfast would be served in the room. However, after contacting the hotel later that day, I was informed that breakfast was actually served at the restaurant and that I needed to collect breakfast vouchers from reception the following morning. This information was never proactively communicated during check-in. The most disappointing experience involved the laundry service. A staff member approached my room and offered laundry collection, but the communication regarding charges was unclear. I later received a laundry bill of approximately IDR 1.7 million. After spending a significant amount of time discussing the matter with management, a 50:50 settlement was eventually agreed upon. While I appreciate management taking the time to investigate and find a compromise, the situation could have been completely avoided with clearer communication from the beginning. I also found some front desk staff to be less welcoming and not particularly proactive in assisting guests or providing important information. The hotel has decent facilities and management was willing to discuss and resolve issues when escalated. However, guest communication, staff training, and service consistency require significant improvement. I would recommend future guests to double-check all hotel services, charges, and room entitlements, as important information may not always be communicated proactively.
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