All Sedayu Hotel Kelapa Gading

Thank you for your understanding. I appreciate the solution that was offered, although we were initially disappointed because some aspects of our experience did not meet our expectations. I would sincerely encourage the hotel team to keep in mind that the quality of service should never be reduced simply because a guest is staying with a voucher. On top of that, we never know who our guests are or what their connection to the hotel might be. Please remember that kindness and genuine hospitality go a long way — what you give to others may come back to you in ways you never expect. Overall, I appreciate the effort made to resolve the issue, but I hope this experience can be a learning point to ensure that every guest feels equally valued and well taken care of.

Stayed here 3D2N with my friends. Really enjoyed my time here. The room is spacious and clean, the breakfast buffet have many options and taste great, and it is located next to the mall. In addition, the gym has sufficient equipment for a quick pump muscle. I highly recommend to stay here!

The location is very strategic, right next to a mall, which makes it super convenient for food, shopping, and everything you might need. The room was clean, comfortable, and well-maintained. Breakfast was also good, with a decent variety and satisfying taste. What made the experience extra special was the thoughtful service from the staff. the room attendant (his name Edi) surprised me with a beautifully crafted towel swan and a handwritten note. It was such a simple gesture, but it felt very personal and genuinely appreciated. Service like this really makes a difference and shows how much they care about their guests. I truly enjoyed my stay and would definitely come back again. Highly recommended!

The room needs some serious renovations, had many damaged furnitures and walls. The AC breaks down every 2-3 days. Dirty and damaged ceiling. Carpet and curtains need to be replaced. The shower would overflow onto the bathroom floor because the shower door cannot close properly. I stayed in room 3085. A big compliment to the housekeeping crew who did an excellent job. Also to the door man/woman who are always very welcoming. And the maintenance team who did their best to fix the AC during my stay. FO team needs some training on how to make a guest feel welcomed and appreciated. I was ignored when I tried to check out and if it wasn't for the door woman, I would have had to wait way too long. I stayed at the hotel for 15 nights and not one person asked how was my stay. Being welcoming is more than saying good morning. I didn't test out the f&b whilst I stayed there so I can't comment on that. The location is the saving grace of this hotel. It's connected straight to the mall of Indonesia where you have an abundant choice of food and shops to go to. Excellent location.