Gran Via Alsancak

The staff at the reception did not informed me correct When I called for a room late at night and asked of the sonund of the bars and cafés weren’t disturbing when sleeping. The Guy dient informed me honestly because when I arrived near the hotel we coulant get in the streef because of road works. When finally arrived at the hotels reception I asked at what time the road works States in the morning and why the hotels dient informed me about it when I called. It was in the middle of the night aroind 3 o clock the Guy became vervalt very agressive and he didnt cared that I only could sleep for 3 hours because the road works started 7 o clock in the morning !!! Very rude and harmfull the reception did not informed me when I called instead the made sure I came at the hotel but I refused to stay because they did not informed me honestly about the early morning road works !!! This giy should be arresteert because he became vervalt agressive 🥺

Such an odd experience. The hotel was not as pictured online. Those pictures had been edited. It had a strong odor of sewage and we had to keep our room window open to air it out. When we checked in the first room we were given hadn’t been cleaned. Someone had obviously slept in the bed. We were given a new room and when I pointed out to staff that the flushing function on the toilet was broken, she showed me how to reach my hand in the hole in the wall to flush. The toilet seat wasn’t the right size or even attached to the toilet. The shower had no curtain or method to stop the water so it overflowed every time we used it. Giving three stars because it wasn’t completely horrible, the bed was comfortable and the location was pretty good near the water. I wouldn’t have minded staying there so much if the price had fit what was being offered.

Even though the hotel looks stylish and well-designed, it’s honestly run in a very amateur way. The ceiling in our room was leaking, and even though we told them about it, they made no effort to fix it. I won’t even start talking about how rude and arrogant the receptionist was — it really shows how poorly managed this place is. My girlfriend came all the way from London and I travelled from Ankara, and when we finally arrived, tired after hours on the road, the room they gave us had water dripping from the ceiling. We checked in early in the morning, hoping to get some rest before starting the day, but when we complained, all they said was “there’s nothing we can do.” We couldn’t sleep because of the sound of the dripping water. You can definitely find better places for the same price — don’t waste your money here.

The ceiling in our room was leaking, but they didn’t help at all. They didn’t change our room or try to fix the problem. They just said there’s nothing they can do. When we said they don’t care, they told us “you can check out if you want” Basically kicking us out. Terrible customer service. 👎👎👎