Horrible. System they have is overly complicated, disorganized and takes too long and that is just the start it got worse. No air conditioning, the van interior was worn out, no working seat belts, and no water offered. Worse was that we herd the driver talking to someone and realized he was driving and video chatting. When we told him to stop and just drive he put the divider up and kept talking. He also stopped at a gas station to use the bathroom. Tip advisor should not allow them to be part of their driver options.
About Activity
What's Included
Includes
- Private transportation
- All Fees and Taxes
- Air-conditioned vehicle
- One way Transfer between the Istanbul airport and Istanbul European side area
Excludes
- IST airport pick-up and drop-off services to Asia are available at an additional cost.
Departure & Return
Departure Point
- Traveler pick up offered
Itinerary
Istanbul Airport (IST) : Our guide will pick you up at 13 Exit Door according to your flight number with a board written "C47"
Istanbul Airport (SAW) : Our tour guide will pick you up at the airport's outermost exit [Pillar 10], walk along the yellow zebra crossing to the other side of the road, and hold a sign with "G55"
From Your Hotel:
Our driver will pick you up according to your booking time from your hotel ,please be prepare at your hotel reception with your luggage.
As a company that provides transfer services for Istanbul for many years, we act with a service approach focused on customer satisfaction. In this regard, we pay particular attention to meet the safety, comfort and hygienic expectations of our customers, especially the vehicles we serve.
Our vehicles which are served in our Ulink tourism vehicle services offered within the framework of quality and customer satisfaction criteria, are equipped with high quality standards.
Language Offered
Additional Info
Cancellation Policy
Reviews
“Very bad customer service. I booked the business 12 seats ride from the airport to the hotel! After waiting for a long time, they sent what is available which is nothing compared to what I booked “I don’t recommend this company ! I reached out to them via whatsApp two times requesting refund and they didn’t respond!
Professional and reliable. On time and very helpful driver. The car was clean and comfortable. I highly recommend it
Avoid this company for an airport transfer. No baby seat provided (though ordered for a 1 year old). Driver simply said ‘get on or get off’. Went somewhere else enroute to pick something off and then tried to drop us off somewhere else - easier for him. Avoid
Scam of an airport transfer! Showed up 1 hour 40 minutes after my flight after leading me and my family to a dark and cold car park to wait with roughly 50 other tourists. When people questioned it they got rude and aggressive responses if they were a women. Men were treated with respect. I complained at the time through trip.com and 1 minute after my complaint I was miraculously moved to the front of the queue and to my hotel. The drive was friendly and great! Since then I have furthered my complaint to trip.com. The company has claimed to of waited for me with a sign (did not happen) and that the trip proceeded normally without delay. If 1hour 40 minutes is normal I question their career choices! Trip.com also said that they deny disrespecting customers and that this is "subjective". However as other reviews from the same airport say the same thing it's clearly not a one off and more of a pattern of behaviour.
Unreliable to book for same day. Communication really good, refund process has started well. One would expect airport transfers to be spot on. If a vehicle breaks down... there should be another in place.
Everything went has planned. I would use this service again. Pickup at airport was easy. Great communication thru WhatsApp.
It takes awhile to actually get going but the system seems organized and efficient. The vans are very comfortable.
I was looking to skip a long taxi queue and travel comfortably from SAW airport to Galata. I ended up having to wait 45-50 mins for a car that had dirty napkins, food wrappers and empty bottles. I know traffic in Istanbul is heavy and unpredictable, but a professional driver should plan ahead to be on-time (or at least reasonably late: 5-10 mins max) and arrive with a clean car. I lost a dinner reservation (and was charged for it), because of this delay - which I could have averted by simply taking a metered cab to the city.
Easy to navigate with good instructions and safe driver. Reasonable price and comfortable van transport
I had a great experience with this airport transfer service. The driver was punctual, professional, and very friendly. Communication before the trip was smooth, and I received clear instructions on where to meet. The vehicle was clean, comfortable, and perfect for my journey after a long flight. Everything went exactly on time, and I felt safe and well taken care of. I highly recommend this service to anyone traveling to Istanbul – it makes the arrival and departure stress-free!
The driver contacted us to confirm our flight in advance, waited at the exit on time, and helped with our luggage. The car was clean and tidy, the driving was smooth, and his attitude was very friendly, which made me feel very reassured. I will definitely choose this airport transfer service in the future. This airport transfer experience was fantastic! Even after our flight was delayed, the driver patiently waited and was very helpful. The route was well planned, and we arrived at our hotel quickly. The price was transparent. Highly recommended!
This service was absolutely perfect. The driver was very helpful and punctual. Thank you so much. It was a very convenient service and I will definitely order again.
We booked this transfer from Istanbul Airport to our hotel. The driver greeted us with a name board in Chinese, which made everything very easy. The car was modern and comfortable. Price is very fair compared to taxis. Will use again next time
I couldn't be happier with our airport pickup service. After a long flight, it was such a relief to see the driver waiting for us with a sign. He was extremely friendly, helped us with all our luggage, and drove us safely to our hotel in a very comfortable vehicle. It was the perfect start to our trip. Thank you!
Excellent airport transfer service! The driver was on time, professional, and the car was very clean. Highly recommended for a stress-free ride to the hotel.
Excellent airport transfer service! The driver was on time, professional, and the car was very clean. Highly recommended for a stress-free ride to the hotel.
After an overnight flight, expecting a driver with a name card in Istanbul, we were met with no driver and both company and driver phones not answering any calls. After spending 1.5 hours running around the airport trying to find our car, we gave up and took a cab. Magically, 2 hour after the flight landed, they contacted me and turns out "the driver was waiting" and we should've looked for a card that said "ME66" or something like that. None of this was communicated before, and our first day in Istanbul was ruined. To add an insult to injury, after we asked for a refund from Trip.com, ULINK lied to them that they contacted us before (but unfortunately the phone was "lost" so they cannot produce a screenshot of that contact... of course not because it never happened) and Trip.com with ULINK stole $50 from us.
A terrible experience with the driver, worsened by the fact that the agency insults consumer aggressively. Would never recommend this agency to anyone, and it has ruined Turkey for me.
Great service, transfer coordinator was on time. Comfortable car with air-condition. We recommend this company.
ulink staff contacted me on whatsapp and told me how to meet with the driver, it was easy and smooth ride, thanks guys
driver came on time to the hotel to pickup us, car was nice and clean, there was also sanitizer in the car.
The driver was on time, and he helped us with the luggage, we reached the hotel very smoothly. Van was comfortable
On the way to the airport, there was a bad accident with a traffic jam. The driver stayed calm and drove skillfully to get ahead quickly, and I caught my flight on time - that was a miracle. Top!
a lot of headache with this transfer company, by the way everything in Istanbul, was information problems, do not pass instructions 24 hours before by Whatssap, as in other countries, if they refused to perform services, it would be early 6:30 in the morning, until 20 hours before the day to sleep, did not confirm transfer and informed that VIATOR, would not have paid for the services, I had to trigger several times the care of VIATOr to help in the confirmation
Reliable and honest company. We made the reservation on the wrong date and agreed to full refund. We were very satisfied
Fully recommended. Good value for money. Above all I stand out punctuality (not always easy in a city like Istanbul), the super clean and spacious vehicle and very good communication with both the service provider and the driver.
Monday through Friday 9 am to 7 pm EST
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