Traveling with Fat Taxi is always stress free and makes you think one less problem to solve. The service is on time, vehicles are clean and comfortable and the drivers are professional and reliable. There is more than enough reasons to choose them everytine i visit Istanbul.
Our hotel in Sultanahmet offered a "shuttle" service for €70 so I looked for an alternative and booked Istanbul Shuttle Port at about £30 and this was fine. However while planning our return to the airport I wanted to see if I could improve on this and had read that public transport for this journey was not really practicable. I thought I'd give it a chance though and took aT1 tram from the Sultanahmet stop to the Aksaray stop followed by a three minute level walk to the clearly sig-posted HVIST-12 coach stop. The fare direct to the departures building was 204 Turkish lira (i.e. £4.50) each and our suitcase was loaded and unloaded for us. The journey was very comfortable and, in fact, quicker than the taxi. I had used one of the last fares left on my red card (i.e. 50p) for the tram but it would still have been worth a couple who didn't already have cards buying one between them for this one trip. The T1 route starts at Kabatas so this solution would also work for those staying across the Golden Horn in Beyoglu.
The most beautiful experience with taxi. It's amazing. Relax, comfortable, safe. He is a great man, the driver. He's funny and trustable. Thanks.
I'm really pleased with FatTaxi's service! Everything went smoothly from booking to drop-off. The driver was friendly, and the car was in great condition. Highly recommended
The driver was so kind and helpful. Definitely recommend the services. They are really nice and friendly.
I was picked up from the location on time, they took me to the place I needed to go as soon as possible, the gentleman I talked to on the phone was very kind, helpful, caring and provided quality service.
February/March 2022. We are return users of Fat Taxi Istanbul for our airport transfers. Easy-peasy online ordering, great whatsapp communication of reminders and meetup locations, ground crew young man outside IST arrivals was friendly and efficient, assisted with luggage, and escorted us to the curb side pickup. The driver was very safe, vehicle clean and well maintained, driver assisted with luggage at destination drop off. We already have our return service booked. The price is commensurate with other online car services and we like the roomy vans Fat Taxi uses. No problem recommending and will book again. Good job!
We had to move our booking twice because our flight kept getting cancelled due to weather conditions. FatTaxi was kind enough to reschedule both times and provided excellent customer service. This was not the case in the past with other service providers we have used.
This is my first one-star review on Tripadvisor... and it's well deserved almost everything went wrong. So much so, that I feel obligated to warn my fellow travelers. In fact, the best and only positive part of the experience was that I received a full refund without much fuss. We booked a roundtrip transfer from IST to the Taksim area. I should have been suspicious when I still hadn't received any detailed instructions regarding where to meet the driver on the day before departure... but a gentleman by the name of Sinan responded when I contacted Fat Taxi via the chat feature on their website and indicated that I should go to door 13 and look for the "SBL" sign to meet the driver upon arrival at IST. And so the adventure begins. Here's a list of what went wrong: 1) We easily found the door and sign... but nobody was there. A man who was standing by another sign simply motioned us to to come around and wait nearby. About 5-10 minutes later, a man came by and asked if my name was XYZ. I said no. He seemed incredulous and asked again (no, I'm still not XYZ). He then asked for my name... and seemed to have no record of my (prepaid!) booking. He told me to wait and walked away. Another five minutes later, he returned and simply told me to wait. He eventually guided us and another group of travelers to the departure level where we boarded a van. 2) Nobody was wearing a mask. Given the hiccups we experienced upon arrival, the van driver handed me his cell phone to speak to Sinan who seems to be in charge. Sinan was apologetic and subsequently instructed the driver to put on a mask. I understand that local regulations may not require masks. But when you're in the business of shuttling people from all over the world in a small confined space around all day, it seems like wearing a mask is just the right and courteous thing to do. 3) Our destination was the Hilton Istanbul Bosphorus. Our driver intended to drop us off at the Hilton Bomonti (yes, they're both Hilton hotels in Istanbul, but no, they're not the same). Thankfully, I realized the mistake before we got off, and the driver contacted Sinan again to get confirmation about our correct destination. I then received more messages from Sinan who apologized profusely, said we were "unlucky" and promised things would be much better and seamless for our return transfer to the airport the next day. 4) So, our transfer from the hotel to IST was scheduled for 11:15 the next day. We were downstairs ten minutes early, and I messaged Sinan to advise him accordingly. He did not respond. 11:15 came and went. No van, no response from Sinan. I called Sinan on WhatsApp at around 11:20, and he said he'd check. He texted some 5-7 minutes later, saying that he couldn't reach the driver. He asked us to wait while he tried to locate another driver and arrange for the transfer. At this point--and keeping in mind that I had a flight to catch--I had lost faith in both Sinan and Fat Taxi and decided to cut my losses. I grabbed an ordinary taxi. About 25-30 minutes after our scheduled pickup time, Sinan texted again, saying that the van was now at the hotel. So, here's the deal: When you run a transfer company, you literally do three things--you pick people up, drive them safely, and drop them off at to the desired location. Fat Taxi pretty much failed across the board. Hence why, I urge everyone to think carefully whether they want to book with Fat Taxi (in fact, I recommend that you just take a regular taxi. They're dirt cheap and will get you where you need to go without much fuss). The only good thing I can say about my experience is that Sinan was apologetic, and he refunded me right away. Then again, that's not what you're looking for when you book an airport transfer, right?
Excellent and professional service. They spike English. They contact us via Whats up to arrange all details.
I landed in Istanbul after making an online booking. I could not find the driver but couple of messages on Whatsapp I was directed towards the right person and in no time I was put in my cab by helpful staff. I got a minivan and it was very clean and safe. Post 14 days travelling across turkey have realized that fat taxi is worth the money and can easily avoid the mental hassle of dealing with Turkish taxi drivers. Highly recommend and just book it inspite of the cost and if you are in a group that's the best way to travel. I was a solo traveller.
We had a really ride to the airport of Istanbul, the driver helps us with our luggages from our appartment to the car. Everything went well.
Everything was great. The car was clean, the driver communicative. I recommend. Contact via WhatsApp. Good price, no delays.
Aydin was our driver and he was very patient when transporting a family of 7 to Esenyurt and then back to Taksim considering traffic and distance. Highly recommend!
Excellent communication Excellent customer support Excellent prices It is life-saving. From the first call with the customer support to your arrival at your destination. Everything was professional and flawless.
Exceptional service, very communicative and responsive. Clean cars ,comfortable and at a great price. Will definitely use again and recommend.
first of all a big thank you to this team. I contacted them the same day and they were super pro and responsive. appointment made quickly and no unpleasant surprises, the driver was there on time. super friendly and helpful driver. I really recommend. for having come several times to Turkey I think it was the best
This is a Highly, Highly, Highly recommended airport transfer service in Istanbul. This was my first experience with FatTaxi and believe me I am more than happy. Sinan, the guy who looked for my booking supported us during whole experience and I must say what a great customer experience he provided. He was in touch throughout the experience and even when we were going to the airport. The driver was such a gentleman, he helped us with our luggage on the Airport to shift it on trolly as we were with kids. I must say everyone must take this airport transfer. For families it is the best service. Free drinks during the transfer, Luxury Van and free wifi. I would rate his service 10/10. Thanks Sinan and FatTaxi for the great experience.
Even though my flight arrived early they were able to find a car within 5min. Great customer service as Sinan writes straight away on WhatsApp and is reachable at any time from the moment of landing at the airport
I’ve used Fat Taxi 3 or 4 times now for transfers to/from various airports in Turkey and they have always been on time. The vehicles are nice and clean. The last time I used them, I had a last minute change of schedule and pickup location, and they were incredibly accommodating. I would definitely recommend Fat Taxi If I make it to Turkey again, I’ll absolutely use them.
The service delivered by Fat Taxi is impeccable, they were on time when I arrived into Istanbul, driver the stopped over to buy us some cold drinks which was a nice touch. Would highly recommend to use their services.
Booking the taxi was very easy. They were waiting for us at the airport with a sign. I was impressed by their professionalism and kindness in asking if we wanted to be helped with luggage because of Covid! Highly recommended!
Monday through Friday 9 am to 7 pm EST
Reach us by phone
Reach us by email