Taksim Landhouse

***BED BUGS*** I FOUND BED BUGS ON MY PILLOW ON MY SECOND NIGHT STAYING IN THIS HOTEL AT 3AM. DO NOT STAY HERE. I woke up at 3am to extreme itchiness, from bumps which I had noticed that I received after my first night. See the photos, which are not all the bumps I suffered. The host allowed me to check in early as I was feeling unwell upon landing in Istanbul that morning. I had a fever and they allowed me to wait on the terrace and the cafe lobby as they cleaned my room. I offered twice to pay a fee which they did not take up. As I was sick, I spent a lot of my first day and night in Istanbul in bed resting. When I woke up in the morning, I noticed many little red bumps on my neck and arms. Thinking it was just mosquito bites and that the hotel was clean at first glance, I went about my day. At 3AM, I woke up as my bites were extremely itchy and I realised these were not regular mosquito bites. I checked the room and found small signs of bed bugs (specks looking like droppings or empty shells, small smeared blood marks) on the sheets. I went to reception and informed them that I believed there were bed bugs and wanted to move rooms. They said I could move rooms but only in the morning. To me, this implied that I should just go back to my room. I refused, and they allowed me to move rooms then. When I returned to my room to pack up my belongings, I found a bed bug on the pillow. I took photos and showed the staff, who documented the images and said he would speak to his manager in the morning. After this, I moved to a new room. When I spoke to the staff in the morning, I asked they refund my stay as I had suffered so many bites. They refused both a full or partial refund because they said that it could be a “me problem” as opposed to their problem, even though I never suffered any bites before coming to Taksim Landhouse Hotel. They said that they would not refund my stay since they allowed me to check in early and did not charge me for that, and that by doing that they “helped me” and so I should “help” them too. Please note they allowed me to check in 2 hours early as I was unwell and I had offered to pay a fee multiple times. The hotel assisted me by organising laundry service for my clothes that were worn on the bed during my first 2 days, which I asked for and they were hesitant to. I understand that many laundry places turned my clothing away after learning they could be affected by bed bugs, so I appreciate that the hotel went to extra effort to find a service that could heat treat my clothes. As bed bugs can hide in belongings, I had to wash and dry everything in my luggage as a precautionary measure - the hotel did not compensate me for this. The hotel did not check in on me after my bed bugs, and a proper apology was not ever given to me. I asked them multiple times to have my old room exterminated or treated for bed bugs, to which they said “OK” but I am not sure whether they followed through with it. They marked on Booking.com that I never checked in which is false as I have videos and photos of myself in the room. I was not given an explanation as to why but I assume it is to stop me from posting a review on Booking.com. After moving me to new room, I conducted a check of the new room and it appeared to be clean, so I slept and spent the majority of day 3 in the room as I was feeling unwell from the bites. At night, I noticed new bites which I am not sure whether is from the old room or new room. This whole experience was causing me a lot of stress so I decided to book a different hotel elsewhere. As compensation, the hotel offered me 50% accommodation discount for future stays in Istanbul, or a refund of the first 2 nights of my stay (the nights I was bitten). Please note I did not even stay at this hotel for the last 2 nights of my 4 night reservation. I do not plan on returning to this hotel ever. I am not satisfied by either of these options as I have suffered over 50+ bed bugs bites all over my body which can last over 2 weeks from staying 2 nights at this hotel. DO NOT STAY IN THIS HOTEL.

Very nice hotel in the Taksim area of Istanbul. Little cafe downstairs where we had the Austin special latte and was very nice, they have free room service and very beautiful view. I recommend ⭐⭐⭐⭐⭐

Very nice hotel in the taksim area of Istanbul. Easy access to metros and surrounding areas. Room was very good and with a nice cafe in the reception aswell (Austin special latte reccomended). Receptionists made the stay and everything very easy.

I am leaving a 1-star review based on serious issues related to accommodation conditions, health concerns, and false listing information From the first night, the room had extremely high levels of street noise. The sound insulation was not sufficient, which made it impossible to sleep. This level of noise was not disclosed anywhere in the booking information, which made the listing misleading compared to the actual conditions. In addition, the room had a strong Musty smell and a cigarette-like odor from the air ventilation system, which caused discomfort and breathing difficulty, raising health and hygiene concerns during the stay. We reported these issues immediately to the property. However, there was no real effort to resolve the problem. The staff repeatedly stated that there was "nothing they could do" regarding the situation. The only action "offered" was spraying the room with a chemical air freshener, which did not address the underlying ventilation issue and did not improve the condition of the room. As a guest, it was very disappointing to experience a lack of effective support or proper resolution from the property. I would advise future guests to consider the high level of street and market noise, which continues throughout the night and significantly affects sleep quality. In addition, the hygiene and ventilation conditions may not meet acceptable standards for all guests, as the room had a strong musty smell and poor air quality.