Radisson Hotel Istanbul Merter

If you're considering this hotel as part of a post-surgical package in Istanbul, I can't recommend this hotel enough. I rolled into my reservation in a wheelchair post Tummy tuck post op day 3. The guy at check in said, "Don't worry ma'am, we're going to make sure you feel ok here." I came to Istanbul from the US and it's a really major surgery. I was seriously re-thinking my life choice at that point in time. The staff were incredibly supportive during my week long stay. The breakfast buffet was incredible! Such variety! The room service was also very fast and delicious and had many of the healthy foods I needed for recovery. The chambermaid on the second floor, her name was Neslihan, she went SO above and beyond to help me feel better each day. The care and attention I relieved from the staff, and her especially, was so much more than would be expected for a hotel staff member. It was a really positive experience even though I had one of the most invasive plastic surgery procedures you can get! Thanks so much for the staff and I hope anyone considering medical tourism in Istanbul considers this hotel for their recovery. Oh, and the spa, gym and pool area were incredible, but sadly I could not partake.

Overall, we had a very good stay. A special thank you to Emre, the Duty Manager, and Enes, the bellboy — they were both incredibly friendly, attentive, and helpful. The housekeeping was excellent, and the entire hotel was very clean. We also really enjoyed the spa: it was spotless and relaxing, and the gentleman working there was very pleasant. It is especially convenient that the women’s section has its own sauna and hammam. The only aspect that could be improved is the breakfast, but everything else was excellent. Thank you to the team for making our stay so comfortable!

This was honestly one of the scariest and worst hotel experiences I have ever had. During my stay, I felt extremely uncomfortable and unsafe because of one of the housekeeping staff members. On several occasions, he opened our hotel room door and entered without us asking him to come in or giving him permission. I have never experienced anything like this at a hotel before. We also had personal belongings disappear from our room. These were items we clearly remember placing in specific places, and they were suddenly completely gone without any explanation. One situation in particular made me feel extremely uncomfortable. The room had already been cleaned earlier that day and there was absolutely no reason for housekeeping to return. In the middle of the day, he suddenly knocked on the door. I said “hello,” and instead of waiting for me to open the door, he opened it himself. He then asked if I wanted something to drink. I said no thank you, and he left. I still do not understand why he came back to our room, why he opened the door himself, or what his actual intention was. After everything else that had happened, including our belongings disappearing, the whole situation felt incredibly disturbing. As a woman staying in a hotel room, it is terrifying to feel like a staff member can simply open your door whenever he wants. Your hotel room is supposed to be the one place where you can feel safe and have privacy. The housekeeping itself was also very poor and careless. The reception staff were friendly, and I have nothing negative to say about them, but unfortunately that does not change how frightening this experience was. This was genuinely one of the worst and most unsettling hotel stays I have ever had. I did not feel safe, I did not feel that my privacy was respected, and I would never want another woman to experience the same thing.

I had a fantastic stay at Radisson Blu Merter. The hotel staff were genuinely amazing, friendly, professional, and always happy to help. My room was cleaned daily to a very high standard, which made my stay even more comfortable. After I checked out, I realised I had accidentally left behind a jacket and a T-shirt. When I contacted the hotel, their communication was excellent from start to finish. A special thank you to Yesim, who made the entire process of recovering my belongings incredibly smooth and stress free. Her professionalism and helpfulness really stood out. I truly appreciate the outstanding customer service and would highly recommend this hotel to anyone visiting the area. I wouldn’t hesitate to stay here again!