Novotel Istanbul Bosphorus

I would like to express my sincere appreciation to Mr. Kubilay Çanta, the Front Office Manager, for his outstanding hospitality and professionalism. Although there was some noise on the first night of my stay, he handled the situation with great understanding, kindness, and genuine care. He went out of his way to ensure that my concerns were addressed and offered compensation, which I truly appreciated. His warm welcome, attentive manner, and willingness to make things right made a real difference to my overall experience. He is a wonderful ambassador for Novotel Istanbul Bosphorus, and his dedication to guest satisfaction deserves recognition. Thank you, Mr. Kubilay, for turning an unfortunate situation into such a positive experience. I would be delighted to return.

I have stayed at this hotel multiple times since it first opened, which makes this experience even more disappointing and shocking. Unfortunately, what I experienced during my latest stay was nowhere near the standard of a 5-star hotel. In fact, I have serious concerns about how this property can continue to present itself as a luxury 5-star experience when such basic standards are being neglected. The cleanliness was absolutely unacceptable. The bathroom was dirty, with visible stains on the toilet, and the bathtub drain was completely clogged with a large amount of hair. Even more disturbing, there were what appeared to be blood stains on the pillows. Finding something like this in a hotel room is completely unacceptable and frankly shocking. Clean bedding, a hygienic bathroom, and a properly cleaned room are not luxury extras — they are the absolute minimum any hotel should provide. Then came another serious issue: the air conditioning was not working properly. We contacted the hotel, and they sent a maintenance technician to inspect it. When he opened the unit, the AC filter was extremely dirty. This was honestly disgusting and raised serious questions about how regularly the rooms and equipment are actually being cleaned and maintained. For a 5-star property, allowing an AC filter to become that dirty is simply unacceptable. The breakfast was also a huge step down from what I experienced during my previous stays. In the past, breakfast was good and one of the positive aspects of staying here. This time, it was completely average and nowhere close to what I would expect from a 5-star hotel. To make matters worse, there was no waitress assisting us during breakfast at all. The lack of attention and service made the entire experience feel careless and neglected. What makes this particularly frustrating is that I know this hotel can do better because I have stayed here several times before. I have personally experienced a much higher standard in the past. This visit felt like a completely different hotel — and not in a good way. A 5-star hotel should be synonymous with cleanliness, maintenance, attention to detail, and exceptional service. Instead, I encountered dirty facilities, hair blocking the bathtub drain, questionable stains on the pillows, a filthy AC filter, malfunctioning air conditioning, disappointing breakfast, and a complete lack of assistance during breakfast. This is not a minor inconvenience or an isolated small complaint. These are basic standards that a 5-star hotel should never fail to meet. After this experience, I have completely lost confidence in this hotel and will not be returning. It is extremely disappointing to see a property that I once trusted deteriorate to this level. If this is what the hotel considers a 5-star experience, then the standards have clearly fallen very far. I would strongly recommend management take these issues seriously, because based on this stay, I cannot recommend this hotel to anyone expecting the quality and service associated with a genuine 5-star property

We had a wonderful stay at Novotel Istanbul Bosphorus. The hotel has a great location, comfortable rooms, excellent facilities, and a very welcoming atmosphere. It was a convenient base for exploring Istanbul, especially the Galataport and surrounding areas. A special mention to Mustafa from Reception, who was very accommodating, professional, and always ready to assist us whenever we needed help. His warm hospitality made our stay even more enjoyable. Also, a big thank you to Eda from the Restaurant for her friendly service and attentiveness. She made our dining experience more pleasant and memorable. Overall, we truly enjoyed our stay and would be happy to come back again. Highly recommended for anyone visiting Istanbul!

My husband and I recently stayed at the Novotel Bosphorus for 4 nights, and we had an absolutely wonderful experience. The hotel was exceptionally clean, and the overall service was great throughout our stay. We especially want to highlight the incredible service and food quality at breakfast each morning. Our chef, Serkam, was fantastic! He treated us like family, and he was always present, attentive, and highly available to make sure we had everything we needed. We can highly recommend Serkam and his dedicated team. Thank you for making our stay so memorable!