Istanbul Marriott Hotel Pendik

The hotel itself is nice, and the rooms are lovely, but the cleanliness was very disappointing. We found glass on the floor and called reception to request a thorough cleaning. Despite this, our room was never properly cleaned during our five-night stay. As shown in the photos, the same hair remained on the bathroom floor throughout our visit. Finding glass on the floor is a safety concern, and having our cleaning request go unresolved made the experience even more disappointing. We expected much better from a Marriott.

Overall, I was generally satisfied with my stay at JW Marriott Istanbul Pendik. The hotel itself is impressive, and I had a pleasant experience overall. However, unfortunately, two issues significantly affected my perception of the stay. First, I had an issue with the air conditioning in my room. I contacted the hotel through the in-room phone and explained that the air conditioning was not working properly and that I was unable to adjust it as needed. I was told that the issue would be communicated to the relevant team “immediately.” Unfortunately, no one came to the room and I did not receive any further follow up. I would expect a much more proactive response to a guest request. Second, I ordered a Marriott Burger and a pizza through room service. Unfortunately, both arrived completely cold. This was particularly disappointing given the positioning and standards expected from a JW Marriott hotel. I would have expected the food to be served at an appropriate temperature, especially when ordering from the hotel’s own restaurant/room service operation. I have stayed at other JW Marriott properties in different countries, and unfortunately, based on my experiences so far, JW Marriott Istanbul Pendik would rank lowest among them in terms of service experience. I want to emphasize that I was generally happy with the hotel, but these two incidents stood out because they are relatively basic expectations at a five-star property. I hope this feedback can be shared with the relevant teams and used to improve the guest experience going forward.

A very nice hotel, though it’s located in an area under construction, which explains the very affordable prices for a 5-star hotel. The front desk service is excellent. A special mention goes to the doorman, BARAN, who was extremely pleasant and very professional. THANK YOU to him for his warm welcome! The rooms are spacious, quite luxurious, and very clean, although not brand new. The hotel’s main drawback is definitely the service at the rooftop restaurant. I had two dinners in a row that fell well short of the standards expected of a 5-star hotel restaurant. It’s a lovely restaurant with a beautiful terrace and a great view of the bay; the food is excellent, but the staff is clearly not trained to meet the standards of high-quality service. Tables aren’t cleaned or reset between customers, the wait to be served is particularly long, and I was served white wine diluted with water (a 12€ glass of wine...)… deplorable.

This Hotel is so lovely. The food is fantastic, they have an affordable breakfast, and lunch everyday with a delicious buffet! The staff are very kind. I felt well taken care of. The gym is open 24/7. God bless this place.