We had a wonderful stay at Hilton Istanbul Bakirkoy. The hotel is beautiful, clean, comfortable, and the overall service was excellent. The breakfast was especially great with a very nice selection. Special thanks to Duygu for her kindness, warm smile, and excellent service during breakfast.
After my partner’s surgery, all of the staff members were incredibly kind, supportive, and professional. I would especially like to mention the Guest Relations gentleman, who was exceptionally kind, caring, and always willing to help. He made us feel comfortable and supported throughout our stay. The hotel itself is beautiful and modern, with spacious, comfortable rooms offering stunning views of the city and the Sea of Marmara. The food was also excellent, with a great variety and outstanding quality. We highly recommend this hotel to others!
The location was perfect and very close to the event I was attending. the only odd part was that the hotel team member I spoke with didn’t seem aware of the location or the event details when I inquired. My arrival experience was great—the bellman responded promptly and at least tried to search for the location I needed to go to. Dinner at the restaurant was amazing, though the waiter seemed a bit lost at first but remained helpful, and breakfast was good overall though the hostess was on her phone and I had to call her attention when I entered. The gym facility was excellent and housekeeping was superb. I also had the pleasure of meeting Aldin, the Guest Relations Manager—thank you for the great hospitality.
The hotel is in a great location with a beautiful sea view. The staff is nice and friendly. The restaurant offers a wide variety of breakfast options. The rooms are a very good size. The elevators are fast. Housekeeping staff are nice, but they need more training on hygiene. Instead of using the same mop/wipe over and over in every room, they should use disposable wipes for better hygiene in each room. I recommend making the lobby more lively, with a bigger cafe and more options for families and kids. The room colors would be nicer if they were inspired by the sea and sky instead of the current dark colors.
This was a very disappointing experience and far below what I would expect from a 5-star hotel. At around 23:00, I ordered room service and asked for it to be charged to my room. Then, close to 1:00 AM, room service called to say they could not charge it because no deposit had been taken at check-in. That is not something a guest should be disturbed about in the middle of the night. If a deposit is required, reception should handle that properly during check-in, not wake guests up because of the hotel’s own internal failure. A few minutes later, reception called again asking for payment confirmation for the same order. This was extremely unprofessional, especially as I still had three more days left in my stay. It was not even close to my check-out date, so there was no reason for this kind of late-night disruption. The restaurant experience was also poor. The staff were rude, and the prices were unreasonable. I was charged over €30 for a burger ( tasted like rubber btw... ) and lentil soup, which is excessive. To make it worse, when I asked for pickles, I was told I would be charged extra. Charging extra for something as basic as pickles in a supposed 5-star hotel is honestly absurd. Overall, the service was poor, coordination between departments was lacking, the restaurant staff were rude, and the pricing did not reflect the value or standard expected. Very disappointing. never again...
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