Doubletree By Hilton Istanbul Topkapi

We enjoyed our stay at Double Tree. We had several flight changes and disruptions but Onur and Zineb at the front desk went out of their way to help us navigate these changes with a warm and professional attitude. The rest of the staff made us feel welcome throughout our stay. It really made a huge difference when things don’t go as planned.

We were in this hotel 1 year ago. The hotel is very beautiful inside. The room was also great, except for two "BUTS." It was very poorly cleaned — on the second day, under the curtains, we found a medical glove and a syringe. And the bathroom was moldy and dusty as well. It felt quite unsettling. The location is not ideal. But since I was the one who chose it, all the complaints are on me. There's something else — in the lobby there's a desk where a guy stands and offers tours. So, he deceived us. When you book a tour at the hotel, you end up losing money, but you only understand it on the spot. He promised us a minivan, but an old beat-up bus came to pick us up instead. After the tour, they forced us to go and look at clothes. When I asked: what if we don't want to go? The answer was: take a taxi and go yourselves. How is that possible, we paid for everything. Such a disgusting attitude and forcing people to do things — I've encountered this for the first time. My son was in shock. We were tired. When we returned to the hotel and told the guy organizing the tours, he pretended he didn't understand well 🙄.

This hotel is not worth the hassle — the service was truly appalling. When we arrived with 3 kids and 5 bags, no one came to help us with our luggage as we struggled to get inside. Staff just stood around and watched. At check-in, there was no regard for my Hilton Gold status since I'd booked through a third party. It's fine not to extend the benefits, but the way we were treated wasn't what I'd expect as a Gold member regardless. No acknowledgment or welcome like any other Hilton. We had also paid for breakfast for 3 people. The reception team claimed the booking agent had made an error — even after I showed them the voucher clearly listing 3 people on the reservation. They insisted I contact the agency directly and refused to honor it. We lost a night's breakfast over this. A few other notes on the hotel: It's clearly geared toward Turkish guests. Rooms are standard. We occasionally got a whiff of sewage smell in ours. Breakfast isn't the strongest — very Turkish-guest-focused, and the labelling is only so-so. Fun to try for a day, but it gets repetitive quickly. The hammam is genuinely excellent — steam room, sauna, and hammam all included. Bring your own loofah and soap. Location We expected to rely on public transport to get around, which was fine, but the train (a 7–8 minute walk away) doesn't actually reach the main sights — you have to change lines, which means extra cost on your Istanbul Card. We ended up taking the bus to Eminönü instead. Taxis are easy and run about 400 lira to Sultanahmet. There are plenty of good breakfast spots near the university worth checking out, an Axis Mall is nearby too. Would I stay again or recommend it? Definitely not — the service really let it down. And most importantly: no cookies at check-in. Isn't that supposed to be a DoubleTree standard?

We had a wonderful stay at DoubleTree by Hilton Istanbul Topkapı. The hotel was very clean, comfortable, and welcoming. The staff were professional, friendly, and always ready to help. A special thanks to Hasan for his kindness, excellent service, and attention to detail. He made our stay even more enjoyable. We highly recommend this hotel and will definitely come back. 5 stars!”