This is first time I've been to an hotel where this many staff (UMRAN, EMINE, ILAYDA, ÇOŞKUN, YOUSSEF) and more, but specifically those people i have mentioned did such an amazing job at making it feel like a luxury experience. It felt like I wasn't even foreign to the country, and they were very nice with amazing professional service. If I had to recommend and hotel it would be this one, and especially because of the friendliest staff everrrr.
We had a wonderful experience at the hotel. A special thank you to Imran for his kindness, professionalism, and excellent service. He was very friendly, welcoming, and always helpful. He truly made our stay even more enjoyable. Thank you, Imran, for the amazing hospitality!
Located in the middle of everything. Best reception service. Excellent rooms. Excellent breakfast. For the 1st time, I need to mention about an extraordinary staff in the room service team, Named Amina Shafe, who has displayed Excellent performance and extreme attention to details, that makes the room a comfortable place to be. This is a place where we will visit again for sure.
If you’re reading this, you may think that this is a fake review. I assure you that it is not. It has been such a great day that I’m going to give you the full story. We were met at the door by a huge smile from the doorman Kutay. The type of smile that is immediately welcoming and he was very helpful. We got to the reception and another big smile from Ali who was amazing with his help with giving food recommendations as well as how to get around easier. We had a square facing room with views of the Mosque and Church which for someone who has been to 88 countries and all 7 continents, one of the best hotel views I have ever had (pictures below) the breakfast on the top floor also gives full panoramic views from the Bosphorus all the way across the city. The breakfast staff are so nice and the food is great (honey on the comb is delicious). On some other occasions we had to ask the front reception for help and Umar was our man. Very helpful, was happy to help, and we are truly grateful. You want to talk about hospitality 10/10, location 10/10, Staff 20/10, rooms 10/10. This will be the only hotel I ever stay at when I come back to Istanbul and they have rightfully earned my business and my recommendation for a lifetime.
I travel frequently and stay in many hotels, but I have never experienced service like this before. First, I was told there was no reservation under my name. After I called and insisted, they suddenly found the reservation. Then I was given a room that was very dirty. They moved me to a second room, but the air conditioning was not working. After that, I was moved to a third room, and again the air conditioning was not working properly. The staff spent around 40 minutes trying to fix it before the situation improved. The reception service was disappointing and not professional. On the second day, there was another staff member at reception who was much better and more helpful than the previous team. The location of the hotel is good, but unfortunately my overall experience was far below the standards expected from a hotel of this level
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